Junior Helpdesk Associate
Job Type
Full-time
Description

 Catania Oils is a family owned and operated business that has been around for over 100 years and through four generations. We are a leading packager and processor of edible oils located in Ayer, MA.  Our Mission is to provide innovative quality products to customers in an efficient, economic, and environmentally responsible manner. We are looking for passionate individuals who continuously seek individual and organizational improvements through respect, collaboration, and teamwork. This is a rapidly growing yet well established organization looking for individuals that want to expand their careers.  

Requirements

  

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but is not limited to the following: 

1. Assists with providing timely responses to helpdesk tickets (main Justification)

2. Provides additional coverage for the two facilities including weekend and night coverage.

3. Assists with project execution

4. Moves offices, accompany vendors, validate and document work by outside contractors

5. Research technical issues

6. Documents procedures and findings of technical nature. 

MINIMUM QUALIFICATIONS

· Bachelor’s degree (IT concentration a plus)

· Ability to lift 50-75 lbs.

· Comfortable traveling between 2 facilities (across the street form one another).

· Eager to learn new skills


Equal Opportunity Employer