Assistant Box Office Manager
Job Type
Full-time
Description

The full-time, hourly, Assistant Box Office Manager works closely with the Box Office Manager in a supervisory role. The successful candidate possesses a positive and professional attitude, excellent leadership skills, and a commitment to outstanding service to our guests and colleagues. This is an opportunity for an emerging leader with opportunity for career growth.

  • Exemplify and promote the CSO guest service model
  • Lead and support the Patron Services Supervisors (Leads) and Patron Services Representatives (PSRs)
  • Plan and administer the weekly schedule of Leads and PSRs to ensure proper staffing during business hours and concerts
  • Support the Box Office Manager with recruiting, interviewing, onboarding, training, and skill development of new team members
  • Ensure timely resolution of all subscription and box office-related Customer Service Issues (CSIs); offer recommendations and take initiative to streamline processes
  • Ensure integrity of daily balancing and handling of all payments, as well as maintain the confidentiality of all sensitive information
  • Assist the box office manager with weekly concert-prep duties
  • Act as box office manager on duty or CSO front-of-house manager on duty for 1-2 concert shifts per weekend
  • Support organization’s DE&I initiatives in the strategic plan; serve on strategic implementation team(s) according to schedule and interest
  • Assist other departments with projects and delegating projects to PSRs; other duties as required
  • Other duties as assigned
Requirements
  • This is an extraordinary growth opportunity for an emerging leader; excellent computer and communication skills, flexibility and a curiosity and willingness to learn new things.
  • Knowledge of and an appreciation for classical music helpful
  • Attention to detail
  • Flexibility with scheduling, and ample availability
  • Ability to multi-task and remain calm under pressure
  • Approximately 1-2 weekend shifts required per week. Schedule varies based on concert season.


Salary Description
$30,000 - $34,000 / ($14.43 - $16.35)