Affordable Connectivity Program Navigator
Job Type
Full-time, Contract


Branches is on a mission to educate and inspire people through student, family, and financial wellness services in partnership with our communities. 

We believe in meeting the needs of the next generation by addressing both the parent and the child simultaneously in our 2-Gen approach that supports a family’s wellbeing, ensuring that each family member is supported in reaching their full potential. Our holistic approach builds long term, ongoing relationships with local communities to leverage and promote collective impact for the families we serve. 


The Financial Wellness department within Branches, targets the well-being of the entire community through services fostering financial stability and long-term financial success. The programs take a Two-Generation Approach to serving families and primarily provides assistance in Miami-Dade County. The Affordable Connectivity Program (ACP) Navigator will promote general awareness intended to inform, educate, and encourage participation in the Affordable Connectivity Program (ACP). 


Direct Service (70%) 

  • Serve as point of contact for the Affordable Connectivity Program (ACP).
  • Plan and deliver educational briefings and supporting literature to community members.
  • Initiate and strengthen community partnerships to garner awareness of the ACP. 
  • Identify unconnected households and support through the registration process.
  • Lead workshops, seminars and participant educational events. 
  • Provide participants with regular updates pertaining to the ACP. 

Data and Administration (30%)

  • Input ACP data into data software.
  • Document, track and monitor information on ACP participants, goals, services and activities provided.
  • Manage all administrative responsibilities related to ACP. 
  • Collect all personally identifiable information (PII) from participants to assist with finalizing enrollment.
  • Report ACP outcomes as required.  

Branches’ WayGrow Deeper, Climb Higher

Worth— We believe each person has sacred value, is created in the image of God and has inherent self-worth. People matter and therefore are our priority.

Wonder— We dream and then co-create the future with students and families which means we do not wait for the future to just happen. 

Welcome— At Branches all people are welcomed, received and valued in contrast to the rejection and exclusion that people all too often experience in the world.

With — What we do is transformational and not transactional. We connect with people and build relationships as opposed to treating people like a number or a service unit. Together we become the Branches family.

Walk— While the destination is important, we recognize the journey is the essential part. The day-to-day work we do is like walking with people on the journey in which we all explore, discover and become renewed. 

Words– We create a positive, hopeful environment at Branches through the ways and the words we speak to others. Be our words fun, friendly, firm or whatever, we always affirm the other and speak with love. 


Work is performed either in regular office conditions (25%) or in an afterschool enrichment setting providing services to children and families (70%) at the Branches Community Center site. Various types of meetings may be conducted in other parts of Miami-Dade County that will require some travel (5%). These meetings may include program specific trainings, partner and volunteer development, outreach to the neighborhood, among other meetings. The program will have some evening and weekend service events or programming. Reliable transportation may be needed as the position requires commuting to meetings and trainings, some of which may be on evenings or weekends.


We follow Federal Law requirements to provide reasonable accommodation to applicants, candidates, and employees who qualify. Please tell us if you require reasonable accommodation to perform any of the job functions of this position. 


As a full-time member of Branches, staff are eligible for the following benefits: affordable medical, dental, vision and short-term disability insurance, 15 paid holidays per year, vacation, and sick/personal time off, and 6% retirement matching with the 403 (B) plan. 


*Candidate must be authorized to work in the United States. We do not sponsor employment visas. * 


Education and Experience

· Minimum Associate degree: however, Bachelor’s degree is preferred, but not required. 

· Bilingual (English/Spanish or English Creole) required.

· Experience in facilitating trainings and educational seminars.

· Experience in community organizing is a plus.

· Intermediate proficiency in Microsoft Office.

Salary Description