Volunteer Operations Manager
Sausalito, CA Volunteer Management
Job Type
 We’re Hiring!Volunteer Operations Manager

Location: Marin Headlands, Sausalito, California with travel to our other locations required as often as 3-4 times per year

Reports to: Volunteer Engagement Manager 

Hours: 40 (or more) hours per week. The regular work week will be Monday through Friday with occasional work in evenings and Saturdays/Sundays, as needed.  This position will start at 4 days a week in-office, 1 day a week from home. 

Position Classification: This is a full-time exempt position. 

Benefits: Full benefits

  • Holidays 
  • Sick Time 
  • Vacation 
  • Medical, Dental, and Vision 
  • Life Insurance 
  • 401k Retirement Plan
  • The Marine Mammal Center offers benefits to support the emotional wellbeing of you and your loved ones (Employee Assistance Program)

Position Overview:

The Volunteer Operations Manager oversees the enactment and tracking of all policies, procedures and processes and coordinates organization-wide volunteer retention, general support, engagement and recognition initiatives. This person will possess a deep knowledge of the Center, its volunteer roles, and its policies/procedures. They will also continuously seek to improve their knowledge of best practices in volunteer management, evaluate and improve volunteer engagement and support the operational management of the entire volunteer workforce. 

Key Responsibilities

  • Manage the communication, tracking, compliance enforcement, and scheduling of required and extracurricular training operations for all current volunteers, as determined by program department skills criteria.
  • Support subject matter experts and technologists in getting their training appropriately deployed, tracked, and enforced within our internal Learning Management System.
  • Ensure volunteer data accuracy of training attendance, volunteer status, volunteer assignment, volunteer personal information, volunteers’ interaction with engagement activities, and volunteer service hours in the volunteer databases. This requires holding many staff, including high-level staff, accountable for the quality of the data they produce.
  • Manage general mass communication from the Volunteer Engagement Team and organizational leadership to the general volunteer body to ensure volunteers have timely access to the information they need, and do not receive too much or irrelevant information.
  • Review organizational communications for how they will be received by the volunteer body.
  • Empower program managers who supervise volunteers to succeed in their administrative functions.
  • Directly manage the Volunteer Operations Coordinator (full-time) and in some years, the Volunteer Infrastructure Project AmeriCorps Fellow (seasonal). 
  • Delegate useful, necessary projects to teammates and administrative volunteers as appropriate.
  • In partnership with Volunteer Engagement Team, implement volunteer engagement and recognition events and rewards.
  • Willingness to support and participate in the Center’s diversity, equity, and inclusion programs, initiatives, and trainings. 

Qualifications and Experience

  • BS/BA degree from an accredited college/university or equivalent work experience required. 
  • 3-5 years of experience in managing or changing mission-critical databases, especially “people” databases like Constituent Relationship Management systems.
  • Comfort and experience in working with high-involvement, long-tenure volunteers.
  • Comfort and experience in managing mission-driven staff and volunteers.
  • Experience working or volunteering for a large nonprofit organization, with wildlife rehabilitation, environmental organizations, or domestic animal rescues is highly preferred.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), and experience maintaining the accuracy of relational databases. 
  • Valid US driver’s license and must clear a motor vehicle check and background check.
  • Strong administrative, organizational, interpersonal and written communication skills, ability to communicate effectively and kindly with a large variety of audiences. 
  • Ability to provide great customer service and follow-through to a variety of audiences.
  • Ability to engage large audiences and utilize strong presentation skills to share the message of The Marine Mammal Center.
  • Demonstrated passion for The Marine Mammal Center’s mission.
  • Ability to always conduct oneself in a calm and professional demeanor when working in a fast paced, multitasked, and emotionally charged environment. 
  • Demonstrated ability to use best practices and strong, independent judgment in solving difficult situations and conflicts.
  • Strong prioritization skills and an efficient, proactive approach to the day-to-day work.
  • Strong attention to detail and quick to learn; “Can-do” attitude and willing to take on new projects.
  • Ability to take initiative and see projects through to completion with minimal supervision.

Physical Requirements

  • Ability to sit/stand/walk in an office environment for extended periods of time. 
  • Ability to use computer screen, climb stairs, and walk around facility for extended periods of time.

Work Environment  

  • Hospital environment with access to other parts of the facilities via outdoor pathways.
  • Potential exposure to zoonotic diseases. 
  • May involve smells associated with animals and the care of animals. 


The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.


The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.


The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education.

For more information, please visit our “About Us” page at www.marinemammalcenter.org

To Apply:

Through our applicant tracking system please submit a cover letter and resume and provide a brief description about how your leadership experience makes you a good fit to work with us.

Note that applications without a cover letter will not be considered.

In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.).

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Research has shown that women and people from marginalized communities apply to roles when they meet 100% of the job requirements, versus male applicants who apply if they meet an average of 60% of the requirements. If you think that your skills are transferable and can add value to this role, please apply so we can determine whether it’s a good fit.