Description
We are an independently-owned emergency hospital providing 24/7 critical and emergency care. We are a hospital with a strong team focus so our entire staff is important to us.
As a client service representative, you will have the first and last interaction with our clients - the excellent communications and care you will provide to our clients, facilitated both effectively and compassionately, is important to us.
What will you do:
- Answer busy telephones - answer lots of questions and transfer/redirect calls as needed
- Check clients in and confirm information
- Manage client records, reports, and email correspondence
- Discuss payment options, process payments, set up third-party billing
- Take payments on estimates and invoices
- Able (or learn) to identify “stat” emergencies with the help of technical staff
- Some administrative tasks and data entry
- Maintain a neat and clean lobby
- Some flexibility with work hours
Perks and benefits included (dependent on full or part-time):
- Health benefits, including medical (100% paid), dental and vision
- 401k with Employer Match
- PTO starts on 1st day (can start using after 60 days)
- Shift differentials and holiday pay
- Uniform allowance
- Employee pet discounts
- Continuing Education (yes, our CSRs get CE!)
Requirements
Who are you:
- Strong customer service skills
- Excellent verbal and written communication skills
- You like people as well as their pets. Patience, empathy, and understanding are required.
- Ability to remain composed in sometimes stressful and emotional situations
- Critical thinking skills are key
- You are a compassionate listener
- Previous experience in a veterinary setting (emergency experience is a huge plus)
- Experience with EzyVet is a plus