Patient Service Representative
Murfreesboro, TN Clinic Operations
Job Type
Full-time
Description

The Patient Service Representative is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA

  • Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
  • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
  • Verify patient demographic information upon arrival
  • Update and change insurance information as appropriate
  • Scan insurance cards and drivers licenses
  • Enter referrals into the computer and link it to the appropriate case
  • Collect copayments, coinsurances, deductibles, and balances
  • Prep daily clinics for upcoming appointments and print related documents
  • Create a record of the appointment, or an encounter and print
  • Ensure that all documentation is entered accurately and swiftly
  • Schedule follow-up appointments as necessary


Requirements
  • Demonstrate exceptional customer service and patient focus to make each
  • encounter as positive as possible
  • Work closely with clinical colleagues and administrative teammates to develop a
  • cohesive, high performing team
  • Verify patient demographic information upon arrival
  • Update and change insurance information as appropriate
  • Scan insurance cards and drivers licenses
  • Enter referrals into the computer and link it to the appropriate case
  • Collect copayments, coinsurances, deductibles, and balances
  • Prep daily clinics for upcoming appointments and print related documents
  • Create a record of the appointment, or an encounter and print
  • Ensure that all documentation is entered accurately and swiftly
  • Schedule follow-up appointments as necessary

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers