Under direct supervision, responsible for working on a team that conducts door-to-door outreach to residents in all Detroit neighborhoods. This position will be required to attend a mandatory orientation at the Community Health Corp (CHC), attend specific training for the role, and become certified Community Health Workers
Core duties for Community Health Workers:
• Conduct initial and follow-up targeted door-to-door outreach to residents in all Detroit neighborhoods.
• Assess the needs of residents and report back to Case Managers for support
• Provide on-site resources or materials that ensure the immediate safety and health of participants and their families (e.g., food, child, or home resources).
• Provide client information to Case Manager so that comprehensive evaluations and case formulations can be completed for participants.
• Follow-up with residents and their families and connect them to resources as indicated by Case Manager.
• Collaborate with partner providers (Continuum of Care).
• Maintain accurate and timely case management notes and client records
• Facilitate outreach and resource attainment for a caseload of up to 25
• Understand and maintain professional ethics and boundaries at all times.
• Attend and participate in required team meetings, orientations, and trainings (including HIPAA and trauma-informed care training that will be provided)
• Provide support to peers as necessary based upon life and relevant work experiences.
• Act as a liaison to City of Detroit departments and/or direct service provider community partners
• Drive a team of fellow CHWs to resident homes to support in the progression of their person-centered action plan
· Demonstrated knowledge of available community resources
· Ability to work with people in crisis and conflict, including those facing homelessness, financial challenges, mental illness and/or chemical dependency.
· Ability to work independently.
· Ability to develop good working relationships with internal and external stakeholders.
· Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
· Ability to communicate clearly and professionally verbally and in writing.
· Ability to type and enter accurate data in program tracking and management systems
· Keen attention to detail, with the ability to identify inconsistencies in submitted documentation
· Demonstrated ability to work effectively and productively with others (including supervisors,
· colleagues, volunteers, clients, and vendors).
· Regular and reliable attendance.
· Ability to maintain the confidentiality of clients as well as client information and records.
· Demonstrated ability to work effectively under stressful conditions.
· Ability to regularly adapt to change
· Proven ability to work in collaborative team environment.
· Ability to attain knowledge of Microsoft Word (training will be provided).
· Ability to attain knowledge in HIPAA and trauma-informed care (training will be provided).
Required Education and Experience:
• High School Diploma or General Equivalency Degree (HSD/GED). Required for Tier 2; preferred for Tier 1
• Required to attend a mandatory orientation to the Community Health Corp (CHC), specific
training for the role, and become certified Community Health Workers.
• Experience with door-to-door outreach.
Licenses, Certifications, and other Special Requirements:
• Valid State of Michigan Driver’s License – Position requires field work.
The employee generally engages in light physical activity with person to person contact inside and outside the office environment. The employee is expected to move about to accomplish tasks. Must be able to lift, push, pull, and carry up to 20 pounds.
Work is performed in indoor and outdoor environments (e.g. home visits, office, care center, clinic. etc.). Work requires travel to various homes and businesses in all areas within the City of Detroit.
The Detroit Employment Solutions Corporation (DESC) is an Equal Opportunity employer committed to enhancing equity, inclusion, and diversity within our organization. DESC actively seeks applications from women, persons of color, veterans, individuals with disabilities, and other underrepresented groups.