Crisis Services Program Manager
Rocky Hill, CT 2-1-1
Crisis Services Program Manager

We are looking for a licensed mental health clinician to manage United Way's crisis-related mental and behavioral health programs for adults and youth. This position plays a critical role within the state's health and human services infrastructure, managing mental health crisis services for youth and adults through a centralized contact center. This position also serves as the day-to-day contact between 2-1-1's crisis team and community-based providers.

Get hired and get $1,500!*

  • $500 in the payroll following 30 days on the job
  • $1,000 in the payroll following 90 days on the job

*Applies to new hires joining United Way of CT only

What you will do

  • You will manage crisis-related behavioral health programs, providing training, coaching, and direct feedback to our talented team of crisis supervisors.
  • You will monitor calls for quality, identifying opportunities to raise the bar for 2-1-1 crisis services.
  • You will serve as the day-to-day contact between the 2-1-1 contact center and providers in the community.

When and where you will work

This is a full-time position working Monday through Friday with occasional adjustments to your schedule to support the team during the night or weekend hours. We offer a hybrid work environment from home and from the office.

Why you should work here

  • Competitive pay $67,000 annually plus a terrific suite of benefits
  • An environment where you will constantly be learning, including professional development and opportunities for growth within United Way
  • The opportunity to be part of a team of individuals passionate of raising the quality of crisis care in our communities    

The Hours Monday - Friday 9:00am - 5:30pm


  • An outright 8% 401(k) contribution.
  • 25 days of Paid Time Off in a calendar year – you begin accruing immediately!
  • 13 paid holidays per year or special pay for worked holidays
  • Generous health benefits including 80% coverage of your medical plan premium and deductible.
  • Tuition reimbursement after 1 year
  • Employment at UWC counts toward Public Service Student Loan Forgiveness.
  • Supportive, culturally diverse, and inclusive company culture.
  • Comprehensive training of 8 weeks*
  • And more!

Please note that our team works 24/7 to cover all shifts including inclement weather and holidays.

Employment begins with approximately 8-weeks of training for all positions.

Training takes place Monday – Friday 8a – 4:30p regardless of shift selected.

After job training, position will be hybrid (in office and remote)


Who you are

  • You have a Master’s degree in psychology, social work, marriage and family therapy or counseling.
  • You are licensed in psychology, social work, marriage and family therapy, or counseling in the State of Connecticut.
  • You have experience delivering and overseeing community mental health services.


United Way of Connecticut, Inc. endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.