KesherKC Social Work Manager
Kansas City, MO KesherKC
Job Type

Position Information: Are you looking for work with a sense of purpose, where you know you've helped improve the lives of those in need every day? Are you looking for an organization that shares your values for helping, and prioritizes creating a great professional atmosphere with colleagues who feel the same? Then this might be the job for you!

The KesherKC social work manager is an experienced social worker who supervises and leads the social work/case management team. The social work manager assures a cohesive, effective team; good client outcomes; the effective implementation of evidence-based practices; quality improvement; and achievement of strategic goals, agency standards, and funder requirements. The social work manager works actively with the Director KesherKC Operations to ensure the effective engagement of social work and services in pantry operations. The social work manager also maintains a half-time caseload. 

Agency Information Jewish Family Services of Greater Kansas (JFS, ) has supported and strengthened lives throughout Greater Kansas City for over 120 years. We are nimble and innovative, anticipating and responding to our region's needs, providing essential human services for people facing challenges in everyday life or times of crisis - regardless of faith, age, culture, or lifestyle. JFS proudly served over 10,000 people last year in programs ranging from our KesherKC food pantry to mental health programs, older adult services, and chaplaincy. JFS was founded on the Jewish value of Tikkun Olam, repairing the world, one person, one family at a time.


Essential Duties:

  • In collaboration with the Director of KesherKC Operations, ensure effective, responsive, person-centered social services to KesherKC clients, connecting them with services and resources that increase financial security or quality of life
  • Provide regular supervision to the social work team, individual and/or group
  • Support a variety of social work modalities that lower barriers to access for program participants including site-based services in the pantry, at partner or mobile pantry sites, and community-based social work (e.g., Family Empowerment Program)
  • Provide quality assurance oversight to the team, assuring appropriate and evidence-based interventions; accurate, timely and complete documentation in the client record; compliance with funder requirements; compliance with agency processes such as privacy and security (HIPAA), client intake and enrollments, billing processes, etc.
  • Engage the team in successful achievement of program outcomes and service hour goals
  • Work to ensure a diverse staff mix consistent with diversity, equity, and inclusion practices
  • Engage in community outreach and engagement with community partners
  • Manage and oversee emergency assistance fund utilization, ensuring accurate, timely, and effective use of funds and reporting. Complete routine fund utilization audits  
  • Work collaboratively across programs, ensuring coordinated care, e.g., for clients who are concurrently enrolled in KesherKC and JFS mental health services 
  • Implement strategies to streamline and effectively manage client engagement and enrollment, assuring timely and responsive service delivery 
  • Maintain a half-time client caseload 

Education, Knowledge, and Experience:

  • Licensed MSW preferred 
  • 3 or more years of team supervision experience in an agency setting 
  • Demonstrated proficiency in providing or managing dynamic, person-centered care to families dealing with poverty, the risk of homelessness, or food insecurity 
  • Demonstrated experience and proficiency with the following information technology: client management systems (ETO), data management and reporting tools, online payroll system, MS Office, SharePoint, & One Drive, and office equipment (including but not limited to computer, phone and printer/copier/fax machine) 
  • Ability to think and act strategically, communicate clearly, and work collaboratively with program staff, colleagues, community partners, and program participants to achieve defined outcomes.
  • Exemplifies the organizations guiding principles in supervisory, collegial, and community relationships 

Requirements Include:

  • Computer skills including MS Office, internet browsers, testing programs, Outlook, and the ability to utilize electronic client database
  • Able to work independently and confidentially
  • Highly organized
  • Strong time management skills
  • Able to work comfortably and effectively with a wide range of staff and client populations
  • Demonstrate flexibility to adapt to an ever-changing environment
  • Possess effective communication skills
  • Professional phone and email etiquette
  • Ability to confidently and comfortably multi-task

Key Competencies:

  • Promote and enable warm, supportive, collaborative relationships with clients accessing services
  • Able to manage time efficiently and effectively
  • Implement client-centered, trauma-informed, stage-based interventions with families
  • Actively coordinate and collaborate with allied agency programs and services
  • Connect and partner with other relevant community organizations and resources
  • Adaptable to sometimes rapidly changing circumstances
  • Teamwork and collaboration
  • Cheerful approachable personality
  • Provide a professional presence
  • Utilize effective, independent judgment and problem-solving

Benefits Include:

  • BCBS Medical
  • Dental & Vision
  • Short & Long Term Disability
  • Life Insurance (AD&D)
  • Legal Services
  • 401(k)
  • Employee Assistance Program (EAP)
  • 3 Weeks PTO to Start
  • 3 Weeks Paid Holidays (Federal & Jewish)
  • Floating Holiday Pay
  • Paid Time Off to Volunteer
  • 1/2 Price Membership at Jewish Community Center
  • Free Parking

Environmental/Physical Requirements: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully:

  • Able to comply with JFS's mandatory Covid vaccination policy in accordance with federal ADA guidelines
  • Frequently required to sit, stand, talk, and hear
  • Able to arrive on time for a full day of work
  • Able to lift and move packages, equipment, supplies, files, etc., of up to 40 pounds
  • Able to stoop, bend down to the floor, or reach up above the head to access various parts of the building or equipment
  • Able to effectively use office equipment (including but not limited to computer, phone, and printer/copier/fax machine) to fulfill essential functions of the position
  • Able to easily walk up and down stairs
  • Able to tolerate moderate noise in the office from computer, phone, printer, voices, and lights

Guiding Principles: JFS is guided by five principles that inform how we engage with each other and the community we serve. The right candidate will be in alignment with these values:

1. B’Yachad - Stronger Together: We are stronger as an agency and a community when we think, work, and serve together.

2. Being Human-Centered: We put the human experience and perspective at the center of our thinking, programming, services, and interactions.

3. Collaboration: We actively seek partnering opportunities within JFS and throughout our community

4. Innovation & Entrepreneurship: We respond and continually adapt to ongoing needs and changes in the Greater Kansas City area.

5. Open Communication: We communicate openly, honestly, and in a solution-oriented manner.

EEO: Jewish Family Services is an equal opportunity employer, committed to diversity and inclusion. Employment decisions are based on qualifications, merit, and organizational need. All applicants will be considered for employment with dignity and respect, free of all discrimination, including that which is based on race, color, religion, gender, language, national origin, ancestry, age, disability, marital status, sexual orientation, and gender identity or expression.