Client Service Coordinator

Britten is a veteran-owned (VSOB) creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 35+ years, we’ve leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper.

Located in Traverse City, Michigan, this creative production studio known as Britten seeks talented individuals to join our team. We’ve built a reputation for saying "yes" to projects others won't touch. Our people make that possible, individuals who put a premium on thoughtful service, care about the people next to them, and are willing to go the extra mile on projects they touch.

What We Seek...

The mission of the Client Service Coordinator is to be a brand ambassador of Britten for our customers through excellent communication and customer service skills.

We want people who align with and can live our core values:
We Say Yes
We Hustle 

We Think Bigger
We Keep Promises
We Build People Up

Job Summary and Job Functions

  • Responsible for maintaining a high level of professionalism in working to establish rapport with all clients
  • Maintain direct communication with clients to ensure smooth flow of project operations
  • Create and maintain detailed spreadsheets related to projects 
  • Offer Support and Customer Service to our online clients
  • Work together, as part of an inclusive team, to meet and exceed individual & company sales goals
  • Meet clients’ specifications and business goals
  • Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Other Duties

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

  • Bachelor’s Degree Preferred
  • Experience using Customer Relationship Management (CRM) tools; Salesforce preferred
  • Understand and follow department standards and processes with attention to detail
  • Highly effective in workflow prioritization and queue management; ambitious to see projects through from inception to completion 
  • Exhibits strong organizational skills
  • Relentless passion to delight our customers and work as a team that is committed to achieving team goals
  • Excellent verbal and written communication as well as listening skills, communicates respectfully with others 
  • Demonstrates effective teamwork, conflict resolution skills and relationship building internally and externally
  • Trusted as someone who will do what they say they will do
  • Welcomes opportunities to make innovative changes in process and policy
  • Approaches work with enthusiasm, maintains a positive outlook and is self-reliant
  • Must be able to keep up in a fast-paced work environment and have ability to multi-task
  • Print industry experience a bonus
  • Available to work extended hours, evenings, and occasional weekends, as needed
  • Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Physical Demands and Work Environment

  • Office environment working atmosphere
  • Moving self in different positions to accomplish tasks in various environments 
  • Remaining in a stationary position, often standing or sitting for prolonged periods  
  • Moving about to accomplish tasks or moving from one worksite to another 
  • Communicating with others to exchange information 
  • Repeating motions that may include the wrists, hands and/or fingers
  • Performing and assessing the accuracy, neatness and thoroughness work 
  • Sedentary work that primarily involves sitting/standing
  • Light work that includes moving or adjusting objects up to 20 pounds

Compensation and Benefits

A competitive hourly rate and/or salary is being offered and a full benefits package for all full-time positions. 

Benefits Package Highlights: 

  • Medical, Dental and Vision Insurance coverage options
  • 401K 
  • Paid Holidays
  • Paid Time Off (Full time employees) 
  • Educational Assistance
  • Life Insurance-company provided
  • Reimbursement for safety glasses and/or work boots (if position requires and qualifies) 
  • Company provided safety, skill development and/or leadership training opportunities

Britten, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Britten, Inc. is a drug free employer.