The Residential Specialist is a constant champion of parents and children. This role advances trauma informed care and participant-centered principles and practices to shelter residents of the Domestic Violence Program of YWCA Evanston/North Shore. The Residential Support Specialist embodies a deep commitment to creating a warm and welcoming space for all, and will spend most of their time engaging with residents; taking every opportunity to compassionately build supportive resident relationships, role model appropriate behavior and boundaries, and create a healthy, healing shelter environment.
Resident Support (60%):
- According to protocol, compassionately welcomes new shelter residents and sensitively guides them through the resident directed in-take process.
- Warmly and proactively engages residents in common areas to have informal interactions that reinforce our trauma-informed principles, and builds a supportive space.
- Regularly recognizes the successes and strengths of residents and takes every opportunity to provide positive and supportive comments to residents.
- Responds to resident questions and reinforces critical safety guidelines and resident rights and responsibilities as needed.
- Distributes needed supplies to residents.
- Assists residents in navigating in-house conflicts, refers residents to client advocates as needed, and role models healthy boundaries, self-awareness, and self-care.
- Provides information and resource referrals to clients as needed
- Champions the principles and practices of trauma-informed care in all work with residents.
Facility Support (20%):
- Assists in maintaining a clean and orderly environment and ensuring communal spaces are properly maintained, secured, and stocked with supplies, and appropriately used by residents.
- Assists in ensuring kitchen remains in compliance with health and food sanitation regulations, by contributing to the upkeep, performing general maintenance and restocking food items as needed.
- Submits timely work orders as needs are identified.
- Conducts room checks per agency protocol to ensure maintenance of a clean and healthy living environment.
- Assists with the organizing and restocking of in-kind donations as directed.
- Ensures compliance with emergency evacuation protocol as needed.
- Maintains a secure facility by adhering to related protocol.
- Works alongside volunteers to support projects that tailor to participant needs and/or contribute to successful operation of the facility.
Record Keeping (10%):
- Keeps accurate service documentation including narratives, supplementary intakes, contact book, accident report forms, etc.
- Maintains accurate records of all facility and maintenance related concerns.
- Maintains timely and accurate timesheets.
Additional Duties (10%):
- Understands and adheres to all of the YWCA Evanston/North Shore procedures and policies as well as the YWCA Employee Handbook.
- Performs other duties as assigned by management.
- Attends regularly scheduled team meetings and other agency meetings as requested.
- Attends professional development as requested.
- High School Diploma or GED required
- Bachelor’s Degree or equivalent skills and experience preferred
Experience and/or Training:
- Experience working with children, youth, adults, and families and offering support to individuals who have experienced trauma.
- Previous experience working with children, youth, adults, and families on issues related to domestic/intimate partner/family violence preferred
- Previous residential experience desirable
- Bilingual in Spanish or other languages a plus
- Successful completion of 40 hour domestic violence training within 3 months or previous completion of 40 hour domestic violence training
- ICDVP exam completion within 12 months or previous successful completion
- Food sanitation license within 6 months or valid food sanitation license
Technology/Equipment: Microsoft Word, Excel, Outlook, PowerPoint and Outlook email.
- Tolerance of prolonged and continuous stationary periods at a desk/computer
- Occasionally required to reach and push, pull, lift and/or move up to 15 pounds
- Must be able to move about the facility
- Must be able to operate controls for computers and other equipment
- Employee may be required to share office space.
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.