Volunteer Onboarding and Engagement Coordinator
Morro Bay, CA Volunteer Management
Job Type
  We’re Hiring!Volunteer Onboarding and Engagement Coordinator

Location of Position: Morro Bay, California. Work from Morro Bay office at least 3 days per week, days flexible.

Reports to: Volunteer Recruitment and Onboarding Manager

Hours: 40 hours per week, usually M-F. Requires shifting schedule to run 2-to-4-hour events on evenings or weekends roughly 2 times per month. Paid travel to our other sites within California (Moss Landing and Sausalito) for 2-3 days at a time roughly monthly.

Position Classification: Full-time, non-exempt, eligible for overtime.

Benefits: Full benefits

  • Holidays 
  • Sick Time 
  • Vacation 
  • Medical, Dental, and Vision 
  • Life Insurance 
  • 401k Retirement Plan
  • The Marine Mammal Center offers benefits to support the emotional wellbeing of you and your loved ones (Employee Assistance Program)

Position Overview

The Volunteer Onboarding & Engagement Coordinator facilitates volunteers moving through the recruitment onboarding processes in both our California and Hawai‘i ranges. This person will work closely with other members of the Volunteer Engagement Team, its staff-side counterpart team Human Resources, and program area staff who directly manage volunteers. Through personally planning and leading volunteer onboarding events, this role will also coordinate small groups of veteran volunteers who give presentations and who interview potential volunteers.

The person in this role must constantly seek to improve their knowledge of best practices in volunteer onboarding and will work under the direction of the Volunteer Recruitment and Onboarding Manager to regularly evaluate and improve our procedures. In addition to ensuring the success of those who pass through all volunteer onboarding processes, this role is assigned projects by the Volunteer Engagement Team to improve organization-wide standard operating procedures in volunteer administration.

Key Responsibilities

  • Responsible for the day-to-day administration of recruitment activities associated with filling organizational volunteer needs, while serving as the primary point of contact for members of the public who are interested in volunteering at the Center.
  • Track and facilitate progress through the onboarding process of several dozen new volunteers at a time in multiple locations.
  • Answer extensive correspondence from onboardees, many of whom have varying technology skills, in a timely and professional manner.
  • Appropriately escalate issues or patterns to leadership.
  • Support the Volunteer Recruitment and Onboarding Manager in maintaining up-to-date information on volunteer recruitment needs across our program areas.
  • Travel and communicate regularly to maintain excellent relationships with other volunteer administrators and managers across a wide geographic range, as well as with the program staff at the Morro Bay facility where this position is located.
  • Personally prepare and lead new volunteer Orientation meetings, including preparing all paperwork and handouts, scheduling volunteer presenters, and facilitating meetings. 
  • Support the all-volunteer team of New Volunteer Interviewers and New Volunteer Presenters as they enhance the capabilities of the Volunteer Engagement Team while also overseeing the completion of 1-month and 3-month check-ins with new volunteers to assess success of onboarding and engagement.
  • Support volunteers who are switching volunteer roles or taking on additional volunteer roles and ensure that they have all appropriate training and credentials.
  • Ensure the accuracy of volunteer data as it enters our people databases.
  • Prepare reports for leadership on all onboarding activities.
  • Assist volunteers, and at times students, interns and employees with their ongoing administrative needs including running background checks and motor vehicle reports.
  • As needed, execute administrative or event planning requests from within the Volunteer Engagement Team which is responsible for overseeing all policies, procedures, and processes as they affect volunteers as well as coordinating organization-wide volunteer retention and recognition initiatives.
  • The person in this role will need to develop a deep knowledge of the Center, its volunteer roles, and its policies/procedures.
  • Willingness to support and participate in the Center’s diversity, equity, and inclusion programs, initiatives, and trainings.

Qualifications and Experience

  • 2-3 years of experience in administratively supporting and/or overseeing volunteers, employees, or students.
  • Experience coordinating, developing, and facilitating training programs.
  • A strong knack for working with spreadsheets, constituent databases, or similar process-management systems.
  • Experience volunteering with large nonprofit organizations is highly desirable.
  • Experience working or volunteering with wildlife rehabilitation, environmental organizations, or domestic animal rescues.
  • Valid California driver’s license and ability to pass background and motor vehicle check. 

Physical Requirements

  • Ability to work and move around in an office and laboratory environment for extended periods of time. 
  • Ability to operate a computer and other office equipment 90% of the time. 

Work Environment  

  • Potential exposure to zoonotic diseases.
  • Working in outdoor weather conditions and elements 10% of the time. 
  • May involve smells associated with animals and the care of animals. 


The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.


The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.


The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education.

For more information, please visit our “About Us” page at www.marinemammalcenter.org

To Apply:

Through our applicant tracking system please submit a cover letter and resume and provide a brief description about how your leadership experience makes you a good fit to work with us.

Note that applications without a cover letter will not be considered.

In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.).

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Research has shown that women and people from marginalized communities apply to roles when they meet 100% of the job requirements, versus male applicants who apply if they meet an average of 60% of the requirements. If you think that your skills are transferable and can add value to this role, please apply so we can determine whether it’s a good fit.