Case Management System Administrator
Job Type
Full-time
Description

For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice by dismantling the legal barriers that perpetuate inequality. Legal Aid Chicago staff live our mission through our core values of equity, excellence, inclusion, kindness, and respect.


Position: Legal Aid Chicago seeks a full-time Case Management System (CMS) Administrator in the Information Technology department. The CMS Administrator will be primarily responsible for maintaining and optimizing Legal Aid Chicago’s case management system, monitoring the integrity of CMS data, assisting with user training, compliance, and reporting, and providing other organizational support as needed. Legal Aid Chicago has two instances of LegalServer, a cloud-based case management system, that we use to store information and documents related to clients, cases, staff, community partners, grants, and projects, including outcomes and timekeeping. Occasional night and weekend work hours required for some development work. The CMS Administrator will report to the Chief Information Officer. 


Responsibilities: 

  • Work with the Chief Information Officer and the developers of LegalServer to maintain and optimize both instances of our case management system.
  • Configure LegalServer to track case work, community outreach, grant data, outcomes, time records, and other data, seeking input from our case handlers and our community partners as appropriate. 
  • Coordinate with Legal Aid Chicago and its community partners to manage online intake, referrals, and other services. 
  • Work with the Chief Information Officer to review internal data for integrity and regulatory compliance. 
  • Manage and assist with the evaluation and analysis of internal data, supplemented with external data as appropriate, for use in planning, program evaluation, resource development, and other activities. 
  • Review regularly released LegalServer enhancements, modules, and features to determine their utility for Legal Aid Chicago, in consultation with internal users.
  • Develop and build LegalServer reports and assist with data requests from internal users, community partners, and funders. 
  • Assist with technical support, training, and support for internal LegalServer users. 
  • Research and implement new features and functionality within LegalServer to improve efficiency and streamline business processes. 
  • Perform such other duties as are reasonably related to the function of the CMS Administrator and as may be assigned from time to time by IT managers. 

  

Salary: Commensurate with experience. Legal Aid Chicago offers a comprehensive benefits package, including low-cost employer paid health plan options, employer-provided group life and long-term disability insurance, fitness center access, generous paid time off, and much more.

Requirements

Bachelor’s Degree required. Applicants must have experience with legal case management systems and/or LegalServer. Experience with data visualization software, such as Microsoft Power BI or Tableau. Advanced Microsoft Excel skills, and proficiency with Microsoft Word, PowerPoint, and SharePoint. Strong written and verbal communications skills and organizational skills, attention to detail, accuracy, and presentation. Experience in customer-service with a problem-solving attitude. Ability to coordinate multiple projects with different teams and work groups. Appreciation of the importance of civil legal aid and the civil justice system, and commitment to Legal Aid Chicago’s mission of equal justice for low-income people.


A Juris Doctor degree is a plus, but is not required. Experience with Crystal Reports a plus. Preferred applicants will have experience doing legal work or case work for a law firm, legal aid organization, or nonprofit organization. 


  

Cover letter, resume, and the contact information of two professional references are required to apply. Applications will be reviewed on a rolling basis, and the position will remain open until filled. 



Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, or ex-offender status. Applicants who have experiences with our client communities are encouraged to apply.