Yardi Trainer
New York, NY Human Resources
Job Type

 Fairstead is a vertically integrated real estate company specializing in affordable and mixed-income housing. Since 2014, Fairstead has acquired and/or developed more than $4 Billion of multifamily property across the country, and today owns a portfolio of 16,500 apartments in 18 states. The company’s comprehensive platform provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design and construction, energy and sustainability, property management and social services.
Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management and social services. With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by:

  • Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike
  • Developing and preserving high quality affordable housing in an innovative and sustainable fashion
  • Creating a positive social and environmental impact within the properties and communities it serves

Fairstead’s Core Values

  • Empathy
  • Innovation
  • Entrepreneurship
  • Determination
  • Integrity

Position Description  

The Software Learning Specialist will primarily provide Yardi training and occasionally first-level software support to Property Management. This role will provide training support to software users. This role will report into the Learning and Development Lead and collaborate with property management, Information Technology (IT), and Yardi Support to ensure software platform is being utilized efficiently to support business goals and objectives. Ensure all new and existing users receive proper software training support.

Essential Duties and Responsibilities include the following. Other duties as assigned. 

· Provide best in class Yardi training instruction to new and existing employees through instructor lead training, online webinars, and individual coaching sessions.

· Provide day to day Yardi user training support for Property Management.

· Lead weekly live training and troubleshooting sessions for on-site users. (Yardi Power Hour)

· Conduct in person Yardi group training sessions as needed. 

· Provide Yardi onboarding training to newly hired and acquired on-site employees. 

· Consult with internal business to identify learning and employee development opportunities and make solution recommendations. 

· Create online simulated training modules and manuals.

· Assist IT and Yardi Support with training needs related to software upgrades/conversions. 

· Support new employee with all PM software training. (TBD)

· Revise training material (user manuals, learning journals, etc.) to reflect current changes in integration, policies and procedures.

· Publish ongoing training calendar for new hires, existing users and offer refresher classes on problem area topics identified by Yardi support team

· Create and establish training agendas, pre-training surveys and post-training surveys, and achievement certificates

· Assist and provide training support with roll out of all new software program interfaces.

· Review Yardi reporting and analyze data for user input errors to create ongoing training modules.

· Stay abreast of updates and changes in affordable housing programs and requirements.

· Develop documentation and training of new Yardi modules and Yardi integrations 

· Maintain training database and Yardi Aspire 

  • Bachelor’s degree. (Preferred)
  • At least three years’ experience as a manager in the real estate industry. 
  • At least five years’ experience in affordable housing, preferably focused on both HUD and LIHTC programs.
  • Formal training experience or training expertise in property management.
  • Functional background in Accounting, Real Estate, Information Technology (IT), & Property Management preferred.
  • Multi-Family, Affordable Real Estate Experience and/or accounting background is a must.
  • Experience with Yardi Voyager 7S and various Yardi modules, specifically Affordable and Site Manager  is preferred
  • Proven, results-oriented person with a focus on quality and delivery. 
  • Demonstrates ability to develop consensus among users. 
  • Excellent problem-solving skills and the ability to work independently.
  • Detail-oriented with high standards, but able to distill what truly matters. 
  • Highly organized. 
  • Demonstrates effective time management skills. 
  • Demonstrates ability to work in a fast paced, dynamic environment. 
  • Effectively communicates in both written and verbal communication. 
  • Understands and practices need for confidentiality. 
  • Exhibits judgment and decision-making ability.
  • Demonstrated classroom presentation skills.