What is a Resources & Data Specialist?
The Resource and Data Specialist I is responsible for maintaining a comprehensive, robust, and accurate Resource Database. The Resource and Data Specialist I supports the collection of information about community programs and services, and develops professional working relationships with agency partners. The Resource and Data Specialist I develops expertise in applying taxonomy to ensure end users can efficiently and accurately find appropriate resources. Additionally, the Resource and Data Specialist I develops and maintains departmental processes and protocols, manages internal requests, and provides internal and external data support. Must be willing to work in a fast-paced environment, be able to manage and prioritize multiple projects simultaneously, and can manage time independently.
Must be bilingual English/Spanish.
San Diego county residents need only apply.
Sign-on bonus eligible.
Resource Database Management
· The 211 San Diego Resource Database in a collection of community resources that serve San Diego County. The primary function of the Resource and Data Specialist I is to maintain this information (English and Spanish), ensuring that all agency and program details are accurate, updated, concise, and actionable, with an on-going target of updating 100% of existing agencies in the 211 San Diego database at least once per year.
· Resource updates are achieved through in-depth interviews with partner agencies, thorough review of website content, leveraging internal partnerships, and other proactive outreach methods as needed.
· The Resource and Data Specialist I is expected to utilize existing reports and dashboards to manage daily workloads and monitor performance.
· Applies critical thinking to all resource editing activities to ensure that all services descriptions are comprehensive, accurate and consistent.
· Practices and upholds Resource Database Quality Standards.
· Reviews requests for new Agencies and Services to the database by adhering to the 211 San Diego Inclusion Policy and Style Guide. Identifies opportunities to review and adjust the Inclusion Policy as needed.
· Documents activities and partnership engagement to ensure effective internal communication.
· Meets department Key Performance Indicator (KPI) monthly and annual targets.
· All resources must be categorized using the 211 Taxonomy of Information Referral Systems. The Resource and Data Specialist I must develop expert-level proficiency in the identification and application of taxonomy terms to services, ultimately ensuring that all end users can efficiently find appropriate resources.
· Understands how 211 Taxonomy is applied and used throughout the 211 San Diego technical infrastructure and manages changes to taxonomy with a deep understanding of technical and practical implications.
Process Management and Project Support
· Develops and maintains processes, protocols, policies, and templates to enable consistent practices with the Informatics Team.
· Manages internal Helpdesk to triage requests and provides responses in a timely manner.
· Utilizes existing, or builds reports and dashboards to monitor information regarding Resource Team activities, as well as responds to data requests from internal and external stakeholders.
· Supports internal teams on one-time or on-going projects as they relate to organizing or categorizing resources to increase ease of finding specialized resources.
· Automates and enhances processes within the CIE Partner Community, including responding to partner request queues.
· Develops and delivers training to internal teams, including supporting onboarding efforts for teammates.
· Attends individual training sessions and proactively identifies training sessions and webinars for continuous professional development.
· Adheres to all department policies, practices and procedures related to the resource database and partnership data management.
· Adheres to the Alliance for Information and Referral Services (AIRS) Standards for Information and Referral.
· Responds to general customer requests in a timely manner.
· Plays an integral role during declared emergencies as a member of the Resource and Data team in the Incident Management Team (IMT) infrastructure, ensuring call center staff have accurate and timely information during events and provides critical data and trend information to county officials.
· Assists on special projects as needed.
All things we do are in line with our company values:
· Cultivate an environment of trust, teamwork, self-confidence, empowerment and ownership among staff.
· Engage with and contribute to the positive culture of 211 San Diego following our core values.
· Bachelor’s Degree; or a combination of directly related college course work and work experience may be substituted.
· Bilingual written Spanish required; 211 San Diego to provide proficiency test during hiring process
· Experience in or understanding of social service sectors and vulnerable populations, including how resources are accessed by the community.
· One year of experience in the area of customer service, data entry, or customer data or information management required; one year of experience in non-profit or government sector preferred.
· Strong critical thinking skills with the ability to learn new complex concepts and apply to work responsibilities.
· Must have a strong attention to detail; is thorough when performing work, double-checks the accuracy of information to ensure high-quality and precise work.
· Strong interpersonal and verbal communication skills, with the ability to develop strong professional relationships.
· Ability to multitask, prioritize, and adapt to organizational changes and new projects.
· Excellent writing skills required with an emphasis on correct grammar and ability to summarize.
· Superior computer skills required, with familiarity of electronic databases. Computer skills tests may be a requirement of employment.
· Must actively pursue individual AIRS certification, when eligible after one year of employment.