TITLE: Training Coordinator
REPORTS TO: Manager/Sr Manager of Information Services
STATUS: Non-Exempt, full-time, hourly
LOCATION: Chicago, Illinois
About All Chicago
All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes
All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
All Chicago manages the Homeless Management Information System (HMIS), a system which manages data on Chicagoans experiencing, or at risk of, homelessness and the services they receive. Our team supports more than 1000 individuals with training, helpdesk services, and running and interpreting reports. Chicago also leverages this data to drive allocation decisions, set strategy and policy, and monitor progress toward ending homelessness.
We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.
The Training Coordinator is a public-facing role that provides frontline delivery of training sessions and seminars, and articles and documentation regarding the central data system. The Training Coordinator will also perform some system administration, reporting, and Help Desk support appropriate to the scope of system and application knowledge and skills attained.
Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.
Training – approximately 70% of the job
- Develop curriculum and materials for application training on system use, reports, and functions
- Develop curriculum and materials for custom content and workflows
- Conduct training and seminars for users
- Review training materials provided by software vendor and incorporate as appropriate into community training
- Manage and administer the Learning Management System (LMS)
- Collaborate with agency and partners to identify training needs
- Review effectiveness, delivery mechanisms, and effect of version changes on training and documentation content and make necessary updates
- Review Help Desk tickets with management to identify training needs
System Administration, Reporting, Help Desk Support – approximately 20% of the job
- Add and maintain user accounts and licenses as required and directed
- Perform other system administration duties as needed and directed.
- Manage tickets in the Helpdesk system to ensure proper status, categorization, and resolution of tickets
- Monitor and respond quickly and effectively to requests received through the helpdesk
- Interact professionally and cordially with users to address their concerns and issues
- Create and maintain custom reports as required and directed
Other duties – approximately 10% of the job
- Support other functions on the Team
- Actively participate in department and agency meetings
- Communicate effectively with management, peers, and partners in written, oral, video, and in-person communications
- Understand agency and departmental goals and priorities and utilize resources effectively.
- Other duties as assigned.
- Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago along with the following:
- BS/BA or equivalent experience
- Two years experience in creating training materials and conducting training on software applications, including video, PDF or other written materials, and in person or video conferencing
- Excellent communication skills
- Demonstrated ability to relate to multiple levels of user skill sets and effectively convey application use material
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
- Facility with Microsoft products including Excel, Word, PowerPoint, Outlook, and SharePoint
- All Chicago's normal business hours are 9am to 5pm. We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.
- All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary is $44,770 - $59,400, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
Please submit cover letter, resume, and salary range requirement.