EMMsphere is a Aprimo certified partner who has been providing user and solution care services to Aprimo clients since 2003. We help companies implement their Aprimo marketing operations software solution and also provide post implementation user and solution support services. EMMsphere is located in Winston-Salem, North Carolina.
About Aprimo
Aprimo Applications is the global leader in delivering Integrated Marketing Management (IMM) software solutions to leading marketing organizations around the world. Aprimo Applications provides solutions for Marketing Operations, Campaign Management, Digital Messaging, Digital Marketing and Marketing Analytics.
Job Description
The Associate Consultant position is an entry-level position responsible for providing end user support for Marketing and Agency professionals who use the Aprimo marketing operations software solution.
Primary Responsibilities: User Support
Receive, track and manage user support requests and reported issues.
Provide telephone and remote desktop support to resolve training related issues.
Perform required user administration activities within the system.
Document and escalate solution configuration and platform issues to the appropriate escalation contact.
Secondary Responsibilities: Solution Configuration & Training Support
Assist Solution Manager with maintaining and developing workflow templates and related system configuration.
Assist Solution Manager with maintaining the end user reference materials and solution documentation.
Assist Solution Manager with developing and conducting required end user training programs (classroom, desk-side coaching and on-line training programs).
Qualifications
Entrepreneurial spirited person not afraid to get their hands dirty to get the job done. Must have excellent people skills with the ability to become embraced as a trusted advisor within our clients’ user community.
Must be a solution oriented problem solver with excellent listening and communication skills.
The Associate Consultant is a person who enjoys learning new software applications, wants to become an expert on those applications and thrives on solving business problems with those applications.
This person is very proactive, creative, analytical, and thrives in a rapidly changing environment.
Education: Bachelors Degree. Preferred (but not required) majors:
Business
Marketing
Management Information Systems
Computer Science
Work Experience: 0 - 2 Years
- Ideal candidate would have experience in one of the following functional areas:
Marketing Department
Creative Agency
Help Desk
Training
Software Solutions