Annual Giving and Membership Manager
Description

Sharply focused on ensuring our local, regional, national, and international audiences feel welcome to explore, engage in, understand and financially support the historic spaces of Frank Lloyd Wright's Taliesin and Taliesin West, the Frank Lloyd Wright Foundation inspires people to discover and embrace an architecture for better living through meaningful connection to nature, the arts and each other. In Wright's own words, our vision is "to make life more beautiful, the world a better one for living in, and to give reason, rhyme and meaning to life."


Reporting to the Director of Development, the Annual Giving and Membership Manager is responsible for helping to fund the mission of the Frank Lloyd Wright Foundation through managing and overseeing our membership and annual giving efforts. This includes cultivation, acquisition, acknowledgement, fulfillment of benefits, retention and renewal, stewardship and upgrade strategies and implementation at all levels of engagement. 


The Annual Giving and Membership Manager leads efforts to steward and grow the annual supporter base, including helping position those with higher philanthropic capacity for major gift donations and planned giving commitments, and is responsible for working collaboratively with the Advancement, Marketing, Retail, and Public Engagement teams to build a multifaceted program for both local and national supporters of the Foundation’s work. This position shares in the responsibility for meeting the Foundation’s annual contributed revenue goal.


This role also requires a demonstrated commitment to identifying, customizing and implementing entrepreneurial best practices and current strategies in the arts/culture nonprofit membership and annual giving field, especially with smaller organizations seeking to expeditiously grow constituents and revenue. This includes having a vision for how to strengthen and expand the membership and annual support program, ideally with demonstrated prior success in a similar endeavor.


The position’s targeted salary begins at $65,000 based on experience. The Frank Lloyd Wright Foundation offers an excellent work environment, comprehensive benefits package, and a paid time off package. The Foundation also pays up to 87% of your monthly health-care premiums and enrolls all regular full-time employees into our life insurance, short-term and long-term disability and long-term care policies at no cost to employees.


Essential Functions:

Membership Acquisition, Cultivation and Retention:

Works with Advancement and Marketing teams to conceive, plan and manage multi-channel strategies for the cultivation, acquisition, and renewal of local and national members and annual supporters whose gifts are less than $2,500 with attention on upgrading, stewardship, and increasing the base of support. Collaborates with the Major & Corporate Gifts Officer to identity and cultivate prospects for higher levels of support.

Creates and coordinates membership upgrade strategies and membership incentives individualized for higher level members; assists the Advancement team with cultivation approaches to identify potential members for major and leadership gift solicitation.

Collaborates with Public Engagement and Retail operations. Participates directly in membership recruitment/acquisition on-site and occasionally off-site as partnership opportunities for off-site membership acquisition arise.

Acts as an ambassador and advocate for the Foundation in the community, including through professional organizations, to help attract engagement and potential memberships.


Data Tracking and Management:

Oversees the data entry function, processing, and fulfillment of membership enrollment and renewals.  

Utilizes Altru or an equivalent development database to assess membership and annual giving performance and growth opportunities.

Works with colleagues in Advancement on data management using Altru with a focus on implementation of database best practices.  


Targeted Donor Communication:

Coordinates and manages membership and supporter events (in-person and virtual). Participates in donor cultivation events and assists with departmental events and activities as assigned. 

Manages multi-channel retention and acquisition campaigns, integrating printed mailings with emails, renewals, and webpage content as they apply to membership and annual giving efforts.

Acts as a key contact for Foundation supporters by responding to inquiries and ensure responses are timely. Provides excellent customer service to the current and potential membership base, demonstrating a commitment to “high touch” customer-centric service levels at all times.  


Staff and Volunteer Management:

Manages volunteers and staff including the Advancement Communications Specialist, Membership Coordinator and Membership Specialist(s) responsible for on-site membership recruitment/acquisition and specialized donor communications. Helps cross-train Retail and Public Engagement staff on membership acquisition and cultivation strategies.


Other Duties:

Performs other duties as assigned. 


Requirements

Minimum Qualifications:

  • Bachelor’s Degree in a related discipline or equivalent combination of education and experience. 
  • 5 years of membership-related experience within a nonprofit environment 
  • Sincere interest in FLWF’s mission and ability to convey FLWF’s mission and its value to a varied community of supporters and potential supporters
  • Experience with database, ticketing and fundraising systems; experience with Blackbaud platforms, specifically Altru, desirable.
  • Working knowledge of Microsoft Office suite including Word, Excel, PowerPoint, SharePoint, and Outlook
  • 2 years of staff management experience including overseeing membership or sales staff, demonstrating strong management ability, and promoting excellent customer services skills among staff at all levels
  • Fiscal responsibility including maintaining budgets and managing budget projections
  • Strong organizational, problem solving, research, and planning skills.
  • Team-oriented approach with a track record of collaborative relationships with co-workers and volunteers.
  • Self-motivated, creative, and flexible.
  • Excellent verbal and written communication skills 
  • Maintains high standards of ethics, professionalism, and confidentiality with respect to all donors and prospect information.

Ability to work weekends, evening hours, or holidays as needed


Preferred Qualifications:

Knowledge of fundraising strategies for membership programs, individuals, and in managing multichannel retention and acquisition campaigns as revenue streams for arts/culture organizations; a broad awareness of traditional and contemporary fundraising strategies and techniques preferred.


Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. 

  • Physical Demands: While performing the essential functions of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  
  • Work environment: While performing the duties of this job, the employee is exposed to weather and desert environmental conditions prevalent at the time. The noise level in the work environment is usually moderate.
  • OSHA Risk Classification for COVID-19 Exposure: Medium Risk: This position requires frequent/close contact with the public and other co-workers and is therefore determined to fall within the Medium Risk category as defined by OSHA. To further minimize risk, employees are required to follow the Foundation's Safe and Healthy Workplace guidelines and related personal and facility infection control policies.


The Frank Lloyd Wright Foundation is an Equal Opportunity Employer.