Customer Service Representative
Fully Remote Chicago, IL
Description

Position Summary:

Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges.

Responsibilities:

  • Serve as the first point of contact for customers seeking assistance over the phone or email.
  • Identify and determine the best solution based on the issue and details provided by customers.
  • Walk the customer through billing types, charges and rates.
  • Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
  • Provide accurate information on billing types, charges, rates and municipal requirements.
  • Notate events and problems and their resolution.
Requirements

Requirements:

  • Proven experience as a customer service agent and/or other call center customer support role a plus.
  • Intermediate to advance computer skills.
  • Strong attention to detail, time management and organizational skills.
  • Ability to perform general office duties.
  • Must have a great sense of time management.
  • Ability to retain a wealth of information to provide to customers.
  • Ability to diagnose and resolve basic customer concerns.
  • Proficiency in English.
  • Excellent communication skills.
  • Solid phone and customer service etiquette.
  • Customer-oriented and cool-tempered.

Schedule

Monday through Friday 8 AM - 5 PM

Candidates must have a computer and access to highspeed internet that meet the below requirements


Desktop/Laptop Requirements:

Microsoft Windows 7 or higher (ChromeOS, Linux, or MacOS not accepted)

4 GB of RAM

Storage Space: 60 GB of hard drive storage or higher. Solid State Drive preferred

Mouse and Keyboard

Intel Core processor i3 and higher or AMD FX 6xxx and higher (or equivalent) preferred

USB Headset preferred

Unit must contain Anti-Virus Protection (Norton, McAfee, Kaspersky, Avast, etc.) Windows 10 comes with built-in anti-virus software (Windows Defender)


Internet Requirements:

Cable or DSL internet required for telecommute (minimum speeds up to 25 Mbps)

Internet Explorer 11

Ethernet cat 5e connection or higher strongly preferred