Technical Support Specialist - Level 1 (Multiple Shifts Available)
Fully Remote Remote Worker - N/A Operations
Job Type
Full-time
Description

Why clients love us:


We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives.

We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! 


The value you bring:


As a relationship driven and customer focused professional, you will help us continue providing our clients with the quality of work they know and love.

Our Technical Support Specialist L1 is responsible for providing technical support to our managed service clients in a 24/7/365 environment. You will deliver customer service excellence by communicating technical information clearly and effectively while maintaining a high degree of professionalism.

Requirements

What you’ll do:

  • Field client inquiries and providing basic application support, network administration, desktop troubleshooting.
  • Adhere to client service level agreements and team performance goals while prioritizing, resolving and escalating issues in accordance with company policy.
  • Communicate technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients.
  • Document client communication and resolution efforts via internal ticketing system.
  • Maintain a high degree      of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments.
  • Maintain compliance with all company policies and procedures.

What makes you a fit:

  • Microsoft or other technical certifications highly preferred.
  • Basic troubleshooting skills in a Windows environment, including desktop and server OS
  • Fundamental awareness of LAN/WAN administration and concepts
  • Entry-level proficiency in Exchange and Active Directory
  • Previous exposure to virtualization technologies and ticketing systems preferred.
  • Demonstrated ability to provide outgoing, enthusiastic customer service with a can-do attitude and passion for solving problems.
  • Outstanding customer service skills and a drive to deliver exceptional service to both internal and external team members.
  • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
  • Excellent oral and written English communication skills.
  • Demonstrated integrity and the ability to maintain client confidentiality.
  • An Associate or bachelor’s degree in computer science or related field, or equivalent combination of education and/or experience.

Why our employees love working here:


We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both.

From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.

As we grow, we are anchored and driven by our Core Values:

  • Innovation – We are dedicated to consistently delivering creative excellence by having a ‘yes- to- what’s-next’ attitude 
  • Integrity – We are honest with everyone, take ownership even in the face of failure and do the right thing even when no one is looking
  • Teamwork – We collaborate and support each other’s contributions for one clear common goal resulting in success

Inclusion & Equal opportunity employment:


We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.

At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Physical Demands:

The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.


E-Verify Participation:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.