Senior Manager, Durango Community Shelter

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

Hiring Bonus: $1,000

The Durango Community Shelter Senior Manager is responsible for the operation of two programs, the 24-hour Durango Community Shelter program and the Veteran Transitional Housing Program (Grant Per Diem-GPD), including hiring, training and supervision of assigned staff, training and supervision of volunteers, scheduling of shifts, and program development. Ensures the timely response to the physical and emotional needs of shelter residents and Veteran service recipients. Responsible for community relations, budgeting, monitoring expenses, reporting to funding sources, preparing grant requests and reports for funding agencies and other administrative duties in conjunction with the Senior Director.




  • Develops, implements and monitors 24-hour   program operations and daily activities of the Durango Community Shelter  and the Veteran Transitional Housing Program (GPD).
  • Evaluates overall program effectiveness for   both DCS and GPD and ensures that all program guidelines are met.
  • Recruits, hires, trains, and supervises staff   and student interns. Performs all   scheduling functions for staff and volunteers, ensuring adequate coverage for   both programs at all times.
  • Supervises the provision of case management   services for shelter residents and GPD participants, ensuring adequate   information and referral resources.
  • Fosters and maintains meaningful communication   among all program personnel, volunteers, and residents; clarifies concepts   and goals of each program to residents, recipients, volunteers and staff
  • Coordinates services of other community   agencies to respond to the needs of Durango Community Shelter residents and   GPD program participants
  • Conducts extensive and ongoing outreach to   community and governmental agencies on behalf of both programs, to ensure   program participation and the coordination of services for veterans and the   homeless.
  • Seeks out and develops fund raising   opportunities, including grant writing, special events and donor   solicitation. Ensures that all grant reporting deadlines are met for both DCS   and GPD and facilitates on-going and beneficial relationships with program   donors.
  • Performs duties in a professional manner   adhering to the Social Work Code of Ethics.
  • Develops, implements and monitors case   management and goal planning for the DCS Extended Stay Program shelter   residents and for GPD program participants, in conjunction with counseling   and case management staff.
  • Develops program budgets in conjunction with Senior   Director and oversees control of expenditures.
  • Serves as acting Southwest Colorado Supervisor   when the Senior Director is not available
  • Monitors volunteer programming to include   recruitment, training, and the supervision of volunteers, either directly or   through a coordinator. Keeps   supervisor and program staff informed regarding volunteer issues.
  • Coordinates networking and acts as a community   liaison for DCS and GPD, maintaining cooperative working relations. Serves on boards, councils, and attends   meetings and community functions relative to the programs.
  • Performs a variety of administrative duties in   conjunction with the Senior Director.
  • Performs other duties as assigned.


Responsible   for supervision of staff and volunteers at the Durango Community Shelter and   in the Veteran Transitional Housing Program


  • Bachelor’s   Degree in a human service or related area or the equivalent relevant   experience.
  • Minimum   two years direct experience working with vulnerable populations. 


  • Minimum one year experience in volunteer recruitment and   coordination preferred.
  • Direct   experience working with the homeless, veterans, or relevant populations preferred.
  • Experience in management and supervision preferred.
  • Experience in non-profit budget and grant management preferred.
  • Must possess a valid Colorado driver’s license and state-mandated automobile   insurance.

Position type and expected hours

  • Full-time, Exempt/ Salary
  • 40 hours per week during business hours, Monday through Friday. Occasional weekends are travel are required. 

Position Salary Range:

$61,963/yr. - $68,161/yr.

Hiring Bonus: $1,000

Starting Pay:

Based on experience

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Short & Long-Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Fully Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO/AA Employer