At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.
As a 2019-21 Albany Business Review’s Best Places to Work and a 2021-2022 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.
The purpose of the Performance Consultant role is to work directly with network partners to ensure successful implementation and execution of terms identified in Healthy Alliance contracts. Performance Consultants will be responsible for managing partners’ participation and performance through on-site and remote communication, holding monthly on-site visits to conduct partner risk and needs assessments, and providing strategic development of plans to align partner performance with successful implementation of contract deliverables.
Job Responsibilities include but are not limited to:
- Operate as the primary point of contact for all partner relations.
- Manage onboarding and training support for Healthy Alliance’s referral network.
- Oversee partner contract and performance management.
- Collaborate with internal cross-functional teams to meet partner needs and ensure positive partner experiences.
- Hold monthly on-site visits with partners and quarterly meetings with executive teams.
- Ensure the timely and successful delivery of Healthy Alliance solutions and services according to partner contracts.
- Conduct partner risk assessments and identify any barriers that impact meeting contract deliverables and resolve issues, when appropriate.
- Identify partner needs and connect to appropriate Healthy Alliance stakeholders.
- Use Healthy Alliance tools and resources to inform partner communications and meetings.
- Track and communicate monthly partner performance to internal and external stakeholders.
- Exercise discretion and professional judgement to maintain project-specific timelines and communicate project expectations and timelines with internal and external stakeholders.
- Maintain current knowledge and understanding of Medicaid and local transformation, including waiver programs, triple aim, and value-based purchasing.
- Embody Healthy Alliance’s vision, mission, and goals.
This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.
- Bachelor’s degree required. Significant and relevant work experience may be accepted in lieu of educational experience. Degree in health or social services or related field preferred.
- Experience in case management, care coordination, consulting or account management in health care, nursing, social work, or managed care required.
- Experience with clinical process improvement and performance improvement required.
- Basic knowledge and understanding of social determinants of health, community-based organizations (CBOs), clinical care settings, Delivery System Reform Incentive Payment (DSRIP) program, and value-based purchasing (VBP).
- Comfortable with preparing and presenting proposals, reports, updates, data, summaries, etc.
Skills, Knowledge, and Abilities
- Able to travel in and around the Capital Region as needed.
- Comfortable working in a fast-paced, dynamic environment while maintaining focus on key goals.
- Ability to perform in a team-based environment with dedication to supporting co-workers.
- Excellent organizational skills, as well as oral and written communication skills.
- Ability to work independently to manage multiple projects and activities with little to no supervision.
- Demonstrated knowledge of continuous quality improvement techniques.
- Familiarity with process mapping and workflow analysis tools.
- Excellent computer skills and willingness to learn additional software applications.
- Comfortable with ambiguity and frequent change as part of a start-up culture.
- Proficiency in Microsoft Office applications including Excel, Access, and PowerPoint.
- LEAN experience/certification preferred.
- Performs all work in accordance with Healthy Alliance core competencies and values.
Offers of employment are contingent upon a satisfactory background investigation including OIG List of Excluded Individuals and Entities (LEIE) and state Medicaid exclusion lists. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to 20 pounds independently or with assistance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
Alliance is an Equal Opportunity Employer. Alliance does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries Alliance for Better Health.
This job function involves potential access / interaction with protected health information. Position will be required to abide by Alliance policies and procedures that support federal, state and local HIPAA regulations. Any violations will be subject Alliance’s sanctioning policy which includes disciplinary actions up to and including separation of employment.
Healthy Alliance is an At-Will Employer