Assistant Branch Manager
Indianapolis, IN Merchants Bank of Indiana

Summary: The Assistant Branch Manager is responsible for providing premier customer service to both existing and potential customers completing a wide range of banking transactions. This position also provides supervision and mentoring to Personal Bankers, establishes centers of influence to develop new deposit and lending customers, and maintains management duties in the absence of the branch manager.

Expected Outcomes: A successful Assistant Branch Manager will focus on customers, staff, and individual responsibilities to create a positive environment marked by accountability, follow-through and positive outcomes.

Essential Duties and Responsibilities:

  • Process cash and non-cash banking transactions efficiently and accurately while providing premier customer service.
  • Open accounts and cross sell products and services to meet customer financial needs and identifies referral sales opportunities.
  • Balance cash drawer on a daily basis and Vault and ATM on a regular basis with accuracy.
  • Responsible for direct participation in the achievement of both personal and branch sales goals.
  • Adhere to all retail and bank policies and procedures, audit and compliance guidelines and completes required training in a timely manner.
  • Supervision of the personal bankers in absence of branch manager.
  • Responsible for teller training for new hires to include CSI and branch capture.
  • Assist with daily, monthly, and quarterly operational responsibilities as directed by branch manager.
  • Provide operational support for branch and bank staff members.
  • Perform other duties and responsibilities as assigned.

  • High school diploma or equivalent required.
  • Minimum six months previous cash handling experience required.
  • Previous supervisory experience in a retail environment preferred.
  • Ability to travel between our Indianapolis and Carmel branches as needed.
  • Retail banking and/or sales experience preferred.
  • Excellent verbal and written communication skills and strong leadership skills needed.
  • Strong organizational skills with the ability to resolve customer problems in a professional and efficient manner.
  • Ability to work well in a team environment to service customers.
  • Proficient knowledge of MS Office is preferred.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

Merchants Bancorp and its affiliates and subsidiaries are committed to being equal opportunity employers. All job candidates and incumbents will be assessed based on only criteria relevant to successfully performing the job as defined in this job description and as generally accepted in the job’s relevant industries.