VP of Operations
Austin, TX Operations
Job Type
Full-time
Description

  

About Moody Center:

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe our employees are our greatest assets.  We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community. 


Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.


Visit www.moodycenteratx.com to learn more. #BeATXcellent 

 

Position Summary: 

The VP of Operations is responsible for developing and ensuring the implementation of departmental strategic plans and supporting business plans in the organization’s Maintenance, Grounds, Custodial, Event Production, Conversion and Operations departments with a focus on maximizing event revenue opportunities and creating the ultimate fan experience for the arena. 


Essential Duties and Responsibilities:

  • Oversee and provide strategic leadership to the maintenance/engineering, production, and custodial departments responsible for the effective cleanliness, safety & security, OSHA reporting, operation and maintenance of arena and related equipment
  • Act as one of the primary Executives on Duty at events held at arena
  • Continually evaluates the quality of the fan experience by firsthand observation, objective feedback and Interaction 
  • Use inspection reports, customer correspondence, feedback studies and pro-active actions to determine the level of satisfaction with our performance and service levels for internal and external fans
  • In collaboration with other members of the leadership team, develop and foster integrated initiatives that
  • promote the ultimate basketball and concert fan experience
  • Oversee and lead major projects that impact arena such as building development and exclusive events
  • Develop and maintain close strategic partnerships and oversee issues that arise with the University of Texas and external partners such as third-party stagehands, third-party housekeeping, etc
  • Serve as a committed and responsible member of the Senior Leadership Team, contributing to the strategic planning process 
  • Extensive walking throughout the building, and around moderate to loud noises
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed
  • Other duties assigned including but not limited to assisting other departments as needed
Requirements

Experience and Qualifications: 

  • 10+ years’ experience in arena and/or stadium with oversight of facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide-range of operating functions (Building Ops, Concert & Event Productions, Food & Beverage Concessions, Security, etc.)
  • Bachelor’s degree in Business Management, Hospitality or Facilities Management or other related field of study or an equivalent combination of education and experience is required
  • Experience working concerts, trade/consumer shows, and community events
  • Experience in a venue with a professional sports team or a Division I college athletic tenant preferred
  • Extensive knowledge and an understanding in all aspects of commercial construction and building maintenance
  • Possess strong organizational and communication skills, a strategic thinker and planner with a proven track record of success in facility management
  • Experience creating strategic directions for businesses, including the development of tactical details while
  • maintaining a clear view of the big picture
  • Proven record of developing and maintaining strong partnerships and collaborative spirit with peers in all lines of the business
  • A strong record of personal and team achievement over his/her career with substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen
  • Proven experience in leading, motivating and developing employees
  • A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own

  

EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.


DEI Statement:

Strengthened by our Differences. United to Make a Difference. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.