Coordinator, Referee Department
Description

U.S. Soccer Overview


We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We are seeking motivated, passionate, skillful people who can think, create and work on a team.  


U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.


Overview


The Coordinator will work within the Referee Operations Department and will be responsible for providing operational support to the State Referee Committees across the country, while supporting referee development and the game assignment process. The coordinator will be expected to lead event logistics, provide excellent customer service to our members and individual referees, create and edit content for both the department newsletters and referee course material, support game assignment requests, and become an expert in the department’s leading support systems – learning management system and sport scheduling system. This position is also responsible for exhibiting a high degree of professionalism, time management, and the ability to manage varying personalities.


Primary Duties

  • Work collaboratively to execute the day-to-day operations 
  • Create and maintain positive working relationships with all members, State Referee Committees, referees and other affiliated members
  • Coordinate and support assigned operations through proper planning, logistical support, event management and outstanding customer service  
  • Act as a primary point of contact and support for U.S. Soccer Federation members and referees; resolve inquiries via phone, email and customer relationship management (CRM) system
  • Work with vendors on behalf of Referee Programs to meet department, event and member needs
  • Assist in managing the day-to-day task of department associates, help ensure holistic development and positive work environment  
  • Oversee referee and game assignments-specifics, such as adding match and referee information into the sport scheduling system, for U.S. Soccer sanctioned matches 
  • Assist in the course creation process, including revisions, implementation, and pedagogical discussions
  • Coordinate, manage and reflect upon all education-based processes and events, as instructed
  • Manage user and course data in U.S. Soccer’s Learning Center (learning management); platform communicate with, support and help grow the associated user base(s)
  • Lead training and development of users of the Learning Center and sport scheduling system
  • Facilitate match official payments and reimbursements for professional games (domestic and international)
  • Communicate with other departments as needed for match assignment, event planning, and referee payment
  • Additional duties as assigned 


Requirements

Minimum Qualifications 

  • Bachelor’s degree required
  • Minimum 1-3 years’ experience in an operational or customer service-based role
  • Ability to prioritize and manage a number of different projects simultaneously
  • History of meeting and/or exceeding deadlines
  • Detail oriented and experience with creating and editing content
  • Strong customer service and/or technical support experience 
  • Excellent organizational and time management skills
  • Capable of working in fast-paced and demanding environments
  • Comfort working with online platforms
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe programs
  • Able and willing to travel up to 15% of the time
  • Able and willing to work non-traditional hours including weekends, evenings and holidays as needed


Desired Qualifications

  • History of managing or leading small teams
  • General soccer knowledge
  • General knowledge of the referee community 
  • Knowledge of learning management, data analytics, CRM, assignment and registration platforms (Salesforce, Game Officials, Hudl, U.S. Soccer’s Learning Center, Tableau)
  • Can analyze data (performance and financial) and communicate findings 
  • Proficient presentation skills
  • Bilingual 


Working at U.S. Soccer is a unique opportunity. Employees who work at U.S. Soccer have the following attributes: 

  • Desire to be a part of the team
  • Belief and commitment to company culture and organizational goals — Support the Member, Impact the Athlete, Serve the Fan
  • Embrace and see learning and personal development as a lifelong pursuit 
  • Possess a growth mindset—keeps an open mind and seeks new challenges 
  • Practice self-assessment and self-reflection
  • Accountable, does not make excuses
  • Open to feedback, seeks opportunity to improve
  • Possess a tireless work ethic
  • Has the ability to be firm but fair 
  • Communicate in a direct, open and honest manner
  • Build relationships through genuine interpersonal skills  

COVID-19 Vaccination

  • U.S. Soccer has mandated the Covid-19 vaccine and is requiring all staff to be fully vaccinated at the start of employment