Collections Specialist
Tacoma, WA Patient Accounts
Job Type

PUYALLUP TRIBAL HEALTH AUTHORITY, located in Tacoma, Washington is seeking an experienced Collections Specialist.

“It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner.”

We offer an outstanding workplace, competitive market based salary, and benefits packages including:

  • Monday – Friday schedule
  • Medical/Dental/Vision benefits – monthly premiums paid 100% for employees
  • 18+ annual paid holidays
  • Generous paid sick and vacation accruals
  • 401(k) with annual profit sharing
  • Life & AD&D insurance coverage
  • PTHA is an approved loan repayment site for various programs
  • Employee Assistance Program
  • Excellent work/home life balance

GENERAL FUNCTION: Assist Puyallup Tribal Member patients with the collection process to resolve issues and prevent future collection actions.


  • Effectively communicate with patients regarding their collection account status of claims to ensure resolution and reconciliation of issues.
  • Request necessary adjustments to referral authorizations to reflect adjudication activities
  • Respond to patient, external providers, and agency inquiries into the status of claims payment issues within two days of receiving collection notice.
  • Efficiently answers all voice messages before the end of each business day 90% of the time.
  • Work collaboratively across departments with staff in Referral Services, Patient Access, Patient Accounts, etc. to gather information and address PTM patient service issues pertaining to referrals and claims.
  • Maintain and document patient electronic health record for tracking appointments, data information and departmental activities on a daily basis.
  • Effectively communicate to patients the referral and or notification process for claims received missing referrals or notification of services to avoid collection actions.
  • Compile correspondence and respond to patient and/or vendors within a week of Collection resolution.
  • Orders and maintains inventory of office supplies and materials on a monthly basis.
  • Compile research and prepare reports by requested deadline.
  • Associates degree in Business, Healthcare or related field. 
  • Two years’ administrative experience in a medical or mental health facility. 
  • Minimum one year collection experience in a healthcare setting. 
  • Intermediate to advanced proficiency in use of MS Office products including: Word, Excel, PowerPoint and Outlook. 
  • Demonstrable knowledge of medical billing and coding. 
  • Demonstrable knowledge of health insurance and benefits.