Cultivate Your Career...
We are looking for Inbound Call Center Agents to serve as the liaison between our company and its customers. Gardens Alive ships both live goods as well as gardening products, to our many customers each fall. The successful candidate will be able to accept ownership for keeping customer satisfaction at the core of every decision and behavior. This position is 100% remote and necessary equipment to do your job successfully will be provided. This position is seasonal with the potential of becoming regular year-round after two seasons.
- Build sustainable relationships and engage customers through high service standards
- Enter customer orders, clarify information and identify & resolve customers’ needs
- Seize opportunities to upsell products as they arise, resulting in commission opportunities
- Meet personal qualitative and quantitative targets
Skills & Abilities -
- Previous experience in a customer support role, contact center experience a plus.
- Strong phone and verbal communication skills, with an emphasis on proper grammar
- Customer focus and adaptability
- Attention to detail
What's in it for You?
- A starting wage based on a combination of relevant experience and education
- Mainly 1st shift, Monday - Friday, with some evening hours for which there is a differential
- Seasonal fulltime/part-time position that has the potential for Fulltime
- Holiday pay/Paid time off your second calendar year
- Generous employee discounts
- 401k, plus an Employer match
Position is 100% remote and available in the following states: IN, OH, KY, VA, TX, FL, MI, SC, IL