Team Manager
Job Type
Full-time
Description

Status:  Full-Time, Exempt 

Compensation: $52,670 - $67,719 Annually

Reports To: Family Achievement Program Director 


HIRING BONUS: All new employees will receive a $3,000 hiring bonus!


The Northside Achievement Zone (NAZ) is a bold and innovative collaborative effort to close the achievement gap in the geographic “Zone” of North Minneapolis. The purpose of our work is to end multigenerational poverty in our community, using education as a lever. We use a data-driven, evidence-based, achievement-focused model in which both children and their families move through a “cradle-to-career” ecosystem that provides comprehensive support. NAZ is a leading initiative in the national Promise Neighborhoods and cradle to college/career movement. As NAZ learns what works with families in North Minneapolis to address complex issues related to urban poverty, strategies are being set up for replication and informing the regional, state, and national field.


Position Overview:

The NAZ Team Manager leads a team of NAZ Staff who work directly with NAZ families and scholars to achieve academic success. Our staff partners with families in the Zone to illuminate a path to college and engages supportive partners along the way.  The NAZ Team Manager is responsible for ensuring the success of the team by providing training, coaching, and problem-solving support to each team and using data to drive and monitor the process.  This position is also responsible for creating collaboration across all NAZ teams. 


Primary Responsibilities:

  • Team Management: Manage a team of Family Achievement Coaches, who are co-located within NAZ partner sites, to support outcomes for NAZ families and scholars. Management responsibilities include providing individual supervision, overseeing day-to-day workload, and monitoring and supporting the effectiveness of individuals and teams through performance evaluations, real-time feedback, and our internal database NAZ Link (Salesforce) that tracks progress tied to scholar and family outcomes.  
  • Support NAZ Organizational Development:  Develop, promote, and embed NAZ culture, mission, and values throughout the organization and co-located sites.  Participate in strategic and operational planning meetings and work with a team of Managers in the development of processes and protocols that promote effective engagement and outcomes for NAZ families and scholars.  
  • Driven by Data: Build and support a data use process through NAZ Link and use site-specific data with each team to ensure that families and scholars are setting goals and making progress. Support assignment of new family connections and links to appropriate pipeline supports. Provide weekly support for ROI (Request of Information) accuracy, paperwork completion, and quality assurance of NAZ Link.  
  • Collaboration Creates Prosperity:  Responsible for the integration of Family Achievement Coaches with other NAZ ecosystem components and solutions to facilitate effective, thoughtful wrap-around services to NAZ families and scholars (i.e. ensuring families and scholars effectively reach other parts of the “pipeline of support”).  Promote the “team scholar” approach that centers on effective collaboration between Family Achievement Coaches and intentional integration of program partners, all while keeping the scholar and family at the center. Provide input and support in developing family and scholar goals that align with Achievement Plans. Promote effective engagement of partners, families, and community resources in these achievement plans.
  • Partner Collaboration: Promote effective collaboration between NAZ staff and program partners by developing shared goals within family and scholar achievement plans.  Promote effective engagement of partners in these achievement plans and encouragement for partners to be lead support in action areas related to their part of the ecosystem. 
  • Results-Orientation:  Foster a culture focused on achievement.  Ensure that the NAZ Link is fully utilized to promote and monitor achievement.  Utilize data about our families and scholars to drive workload distribution. Document and report on the progress of staff, families and partners. 
  • Family and Scholar Support: Provide support to NAZ families and scholars as a backup to Family Achievement Coaches. Attend a variety of NAZ sponsored events and anchor partner events to support families, scholars, staff, and partners. Co-facilitate activities as a back-up to NAZ staff. Coordinate the effective planning and scheduling of Family Academy programming at anchor sites, supporting recruitment of families and assisting with on-site logistics. 
  • Other duties as assigned. 

Supervision Responsibility:

General supervision of approximately 5-10 NAZ Staff (Family Achievement Coaches) 

Requirements

Qualifications: 

To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience providing supervision and program management to diverse staff.  
  • Experience working with diverse populations, providing home-based services, education, and training in evidence-based practices.
  • BA/BS degree in social work, public administration, education or related field; or equivalent combination of education and experience in community-based organizations.
  • Three years of experience in a team supervisory role or equivalent professional experience. 

Knowledge, Skills, and Abilities:

  • The ability to effectively manage multiple projects simultaneously and track details for each is essential. 
  • The ability to work with frequent, established deadlines.
  • Excellent interpersonal skills, including the ability to work effectively with diverse populations and in a team environment.
  • Ability to work collaboratively and respectfully with a variety of people and to represent NAZ effectively.
  • The ability to develop, plan, and implement short- and long-range goals.
  • Ability to work with high-level of proficiency with Google Workspace, Zoom, calendars, online documents and applications.  

Working Conditions and Physical Effort:

  • Work includes walking up and down stairs, lifting and bending; and frequent movement around the community to partner sites.
  • Regular operation of normal office machines (computer, copier, and fax) is required.
  • There are occasional evenings and weekends required.
  • Travel throughout the Northside Zone area is required; access to reliable transportation is required.
Salary Description
$52,670 - $67,719