Director of Volunteer Recruitment and Outreach
Monterey Park, CA Recruitment and Outreach
Job Type


Position: Director of Volunteer Recruitment and Outreach

Reports to: Chief Volunteer Officer

Location: Hybrid/Flexible - CASA of Los Angeles, Edelman Children’s Court, Monterey Park, CA

Status/Schedule: Full-time/Exempt, Mon – Fri 8AM-5PM, weekend/evenings, required in office/field based on organization needs. 

Salary: $85,0000 annually

Organization Overview

CASA of Los Angeles organizes the community to show up for children and families in LA County’s overburdened child welfare and juvenile justice systems. Through an intentional, restorative and culturally responsive lens, we train committed, consistent and caring adults who provide equitable access to resources and life-affirming connections. CASA/LA strengthens our community, ensuring that children and families have what they need to thrive. CASA/LA is on a path to expand services to 12,000 of the estimated 30,000 children in the LA County’s dependency system every year. Key to these efforts is growth in the number of people who know about CASA/LA, the number of volunteers recruited and trained each year, and revenue generated from individuals, foundations, corporations and government sources.

Position Overview

CASA/LA is seeking a dynamic and highly experienced director of community outreach and recruitment to significantly grow the number of volunteers, focusing on the diverse communities of Los Angeles County. The director will report to the chief volunteer officer and will oversee all efforts to grow and diversify our community of volunteers. The director will be a member of the greater leadership team, collaborating with all program and operations staff to achieve CASA’s vision in Los Angeles. They will be a proven leader, who is enthusiastic, and will successfully lead, coach and inspire the recruitment & outreach team. They will be a strategic and creative thinker and provide a continuing improvement perspective to the management of the volunteer pipeline. They will have a track record of successfully engaging volunteers in the community and will be an excellent communicator, who is results-oriented and committed to the mission of CASA/LA

Essential Functions

  • Generate broad community support and increase the total number of volunteer applicants with a focus on volunteers who reflect the identities of the youth we serve (Black/African American, Latinx/o/a Hispanic, and LGBTQIA+ volunteers)
  • Oversee and assist with planning and execution of outreach strategies in Los Angeles County
  • Collect, analyze, and report recruitment and outreach data 


  • Formulate a diverse volunteer engagement and outreach plan for Los Angeles County and determine specific strategies to increase the number of volunteers in the Antelope and Santa Clarita Valleys
  • Maintain and report on demographic information and volunteer trends for purposes of increasing volunteer enrollment and retention rates
  • Oversee recruitment and outreach department, consisting of a manager of recruitment and outreach and two-three recruitment and outreach coordinators, including approving timesheets, setting priorities, developing work schedules and monitoring progress towards goals using clearly defined metrics
  • Provide support and supervision for the manager of recruitment and outreach, including regular check-ins, annual reviews and team meetings
  • Provide ongoing feedback on CASA infrastructure (including technology) and staffing needed to effectively engage, recruit and process large numbers of volunteer applicants
  • Oversee the engagement, training and direction of current volunteers and staff to participate in outreach and recruitment events for CASA
  • Collaborate with data and evaluations manager to collect, analyze, and report recruitment and outreach data, to evolve the organization’s vision of scalability, and broad impact on the children served
  • Establish and maintain relationships with corporate and community partners
  • Assist with new applicant interviews
  • Collaborate with the director of volunteer services and the director of advocacy on improving our understanding of volunteer target profiles and screening criteria that contribute to successful volunteer child advocates. 
  • Collaborate with the development department on all areas of communications and marketing, including all print and resource materials, to ensure that the volunteer outreach communications are in alignment with the rest of the communications at CASA
  • Administer, monitor and report expenditures against the approved budget
  • Ability to work evenings and weekends and travel throughout Los Angeles County as require Incorporates a trauma-informed, anti-racist and anti-oppressive lens to working with the community, staff and volunteers
  • Other relevant duties as assigned by the chief volunteer officer

Candidate Qualifications


  • Minimum of five years’ successfully planning and executing volunteer outreach and recruitment plans at a supervisory level
  • Exceptional public speaking and facilitation skills
  • Exceptional oral and written communication skills
  • Excellent supervisory skills to motivate, support, and hold staff accountable
  • Experience volunteering as a Court Appointed Special Advocate (may also be gained on-the-job)
  • Knowledge of the geography and demography of Los Angeles County and the cultural diversity of its communities/neighborhoods  
  • Proven track record of implementing effective outreach strategies in diverse areas of the community
  • Demonstrated experience engaging, managing and motivating staff and volunteers
  • Knowledge of current trends, resources and information related to volunteer management
  • Superior organizational skills and attention to detail
  • Ability to make decisions and to assess situations to determine the importance, urgency and risks
  • Experience in organization management with an ability to design and implement policies, processes and structures
  • Ability to collect relevant data and to engage in meaningful monitoring, evaluation and reporting to stakeholders, including CASA’s board of directors
  • Ability to cultivate and develop collaborative, inclusive, and equitable working relationships with staff, volunteers, and community members
  • Ability to maintain a flexible schedule including some evening and Saturday work
  • Strong computer skills using Microsoft Office Suite and SharePoint, including, but not limited to, Outlook, Word, Teams, and Excel and the ability to use database systems and website
  • Ability to work independently with minimum supervision carrying out daily duties
  • Ability to work in an open office environment with interruptions and inadvertent noises from employees and visitors


  • Community organizing experience
  • Experience as a community volunteer 
  • Experience in marketing and communications
  • Experience in change management with a proven track record of successfully growing the size of a volunteer base
  • Experience using WordPress, Efforts to Outcomes, and Zoom
  • Bilingual/Spanish speaking 


How to Apply

Only applicants who provide a cover letter will be considered. Only applicants whose resumes are selected for an interview will be contacted. Please note that the selected candidates will be required to submit to a full live scan and background check. 

CASA of Los Angeles is an Equal Opportunity Employer and is committed to fostering diversity within its staff. 

CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.

Salary Description
$85,000 annually