Business Analyst
Job Type
Full-time
Description

As a Business Analyst with PICKUP, you will work directly for the Business Intelligence Manager and collaborate with all levels of the organization. As a trusted partner to the Operations leadership team, you are an expert at collecting information from a variety of sources and using data analysis techniques and tools to package practical data to assist in decision-making throughout the company. Using critical and analytical thinking, you will glean new insights and present your findings. You will rely on strong presentation and communication skills to discuss results with stakeholders, while successfully managing expectations and deliverables.


Responsibilities:

  • Champion Operations data initiatives that assist leadership through the creation of dashboards, reporting, and the teaching of self-service techniques
  • Inspire organizational change by preparing and presenting information for leadership and other stakeholders that contain actionable insights about company performance
  • Support the optimization of Good Guy supply by analyzing market trends and driver behaviors, and partnering with the Recruiting and Marketing teams to fill discovered gaps
  • Prioritize and fulfill ad hoc data requests from all teams within Operations
  • Collaborate with the Tech Data Analytics team to prioritize the data needs of the Operations team
  • Assist in future development and enhancement of the business intelligence platform and other systems as needed
  • Drive continuous improvement and adoption of PICKUP’s data-driven culture by creating dashboards/visualizations, highlighting data discrepancies, and solving for concerns
  • Provide timely root cause analysis to solve for unexpected situations
Requirements
  • Excellent quantitative, analytical, and communication skills with outstanding attention to detail
  • Ability to work on multiple projects/tasks concurrently
  • Self-starter and ability to work autonomously with little support
  • Working knowledge of data analysis/visualization tools (Looker, Tableau, SQL, Snowflake, etc.)
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Apps toolsets (Sheets, Docs, Slides)
  • Adaptability and eagerness to learn new software and applications quickly
  • Comfortable bringing undesirable findings to senior leaders when necessary
  • Outgoing, team-oriented, and goal-driven


Education & Experience:

  • Bachelor’s degree in computer science, data analytics, or related business field required 
  • One-year experience in data/business analysis or related role preferred
  • Must possess a data analytical skilled background
  • Experience creating informative and intuitive data visualizations and presentations
  • Experience working with both structured and unstructured data


Why PICKUP?

We are one of the nation’s fastest-growing on-demand logistics providers. As an enterprise-grade, last-mile delivery service, our team features fully vetted PICKUP Delivery Pros, Delivery Helpers, and Delivery Concierge delivering big, heavy, and high-value items including white-glove service. We have partnered with leading retailers and commercial businesses to transform their omnichannel delivery experience, and through our intelligent platform and success teams, we are able to consistently provide exceptional customer experiences. Everything we do is grounded in three simple values: trust, transparency, and fairness. From our business model to our culture, we live our values to the extreme whether we're dealing with employees, retail partners, or consumers. If this sounds like you, join our mission to build the best last mile in the nation!


PICKUP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PICKUP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.