IT Support Specialist
Austin, TX Technology
Job Type
Full-time
Description

About Moody Center:

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe our employees are our greatest assets.  We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community. 

Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.

Visit www.moodycenteratx.com to learn more. #BeATXcellent

 

Position Summary: 

The IT Support Specialist provides proven technical support, experience, and strategic insights to meet the IT needs of Moody Center staff and any subsidiaries and partners as directed by leadership. Under general supervision, this position is responsible for installation and maintenance of hardware, software, and peripherals for Moody Center technology functions on a day-to-day basis. Customer service etiquette, a strong work ethic, and the ability to go above expectations are of equal importance to any technical requirements. The candidate for this position must manage their time properly and be willing to prioritize the needs of the Moody Center and its initiatives. The IT Support Specialist reports to the Senior IT Manager.

Essential Duties & Responsibilities:

  • Manage the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
  • Diagnose and repair hardware issues, contacting appropriate service vendors when necessary.
  • Assist with inventory of all equipment.
  • Provide IT support for events as needed.
  • Provide help desk support for Windows 10, Office 365, and a variety of other programs.
  • Provide assistance with Windows Server management in a Microsoft Azure environment.
  • Develop and implement an equipment preventative maintenance program.
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.
  • Work a flexible schedule inclusive of weekends, nights, and holidays.
  • Other duties as assigned.
Requirements
  • Two years of experience in Desktop Support/Client Services.
  • Bachelor’s degree is preferred, preferably in IT or other relevant disciplines. 
  • Experience with Microsoft 365 administration and Office suite a must.
  • Proficiency with MacOS and Windows operating systems.
  • Excellent knowledge of computer hardware (PC and Mac) and peripherals.
  • Experience supporting and managing multi-functional imaging devices.
  • Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
  • Basic understanding of networking protocols and troubleshooting.
  • Have experience or be familiar with network gear such as switches, routers, and firewalls.
  • Working knowledge of telephony/VoIP systems.
  • Available to work overtime and possible weekends.
  • Demonstrate exceptional skills in customer service and effective communications with guests and employees.
  • Ability to undertake & complete multiple tasks with little direction or supervision.
  • Follow technical instructions (i.e.: common IT related acronyms).
  • Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines.
  • Must be detail oriented and possess excellent follow-through skills.
  • Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.
  • Remain flexible and adjust to situations as they occur.

Working Conditions

  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.


DEI Statement:

Strengthened by our Differences. United to Make a Difference. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.