Client Advocacy Services Coordinator
Description

Be part of a diverse and dynamic team delivering quality services to/for child victims with equity, respect, and care!
 

At Safe Shores, our work is all about PEOPLE. Therefore, we center people in our programming, services, policies, practices, and operations. Which people? The children and families we serve AND the people who do the work, our staff. How? For our trauma-impacted clients, by honoring the humanity of every individual, delivering high-quality services tailored to their specific needs, which includes giving them the time and attention they need. For our staff, by listening, offering excellent benefits, paying competitive salaries, providing remote work flexibility (depending on the position), investing in professional development, pursuing JEDI, encouraging and facilitating self-care and wellness, prioritizing progress over perfection, and building a team of smart, dedicated pros who know that Safe Shores’ mission is best accomplished when we show up as our whole selves, support one another, and experience joy. Joy working with young victims of crime? Absolutely, yes! Mining joy is essential to offering hope, helping clients heal, and individual/organizational sustainability.  


We are currently searching for a Client Advocacy Services Coordinator. This is a full-time exempt position, with a starting salary range of $55,000 to $62,500. 

  

COVID-19 PROTOCOL

Safe Shores is currently working in a hybrid work environment.  The employee in this role is required to be on-site at least 2 days/week, in consultation with their supervisor. 

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Fully vaccinated means COVID-19 vaccination and any related booster vaccination(s), as well as influenza vaccinations, are required.


EMPLOYEE BENEFITS

A summary of robust benefits for newly hired employees include:

13 days of paid vacation leave annually

13 days of paid sick leave annually

13 days of paid holidays annually

Paid personal leave

Paid parental leave

Birthday comp day

100 % Employer Paid medical, dental and vision insurance

Dedicated Employee Assistance Program

Employee appreciation and wellness events

Short- and long-term disability insurance

Life insurance

403(b) Retirement Plan (Employer contribution after 1 year of service)

Professional development


Reasonable accommodations may be available to enable persons with disabilities to perform essential job duties. The following is a summary of and not an all-inclusive list of the job duties.


Summary:  The Client Advocacy Services Coordinator fulfills a hybrid role within the Client Advocacy Services department at Safe Shores. One component of the role is acting within the capacity of a Client Advocate, while the remaining duties for the role involve providing administrative and operations support and coordination of services within the Client Advocacy Services department. The Client Advocacy Services Coordinator works directly with non-offending caregivers, child, and teen victims (ages 3 – 17) as well as their siblings. The focus of advocacy is to help reduce trauma for the child and family members and to support cases in achieving the best outcomes. This position may assist with other programmatic tasks as needed and directed, ensuring the seamless provision of services. This is currently an 80% in-person direct-service position. The incumbent is required to participate in an on-call rotation for after-hours and weekend forensic interviewing and advocacy. This position is a mandated reporter for child abuse and neglect under District of Columbia Statute §4-1321.02.


Essential Duties and Responsibilities include the following. Other duties may be assigned. 

· Provide support and education to child and family during the forensic interview process; assist caregivers in connecting with needed resources, learning about victim rights, and understanding the multidisciplinary team (MDT) investigation process.

· Provide crisis intervention, safety assessment, risk assessment, and safety planning to caregivers, children, and adolescent clients, as needed.

· Meet with non-offending caregivers to assess social service and victim’s compensation needs, connect them with child-serving community-based agencies and follow up to ensure services are obtained.

· Participate in the MDT process by coordinating client services, as needed, with fellow staff and MDT members (attorneys, law enforcement, social workers, other advocates, and medical personnel)

· Provide accompaniment to caregivers and families as needed for purposes such as housing referrals, hospital accompaniment, or court accompaniment

· Troubleshoot barriers to accessing services with caregivers and community service agencies.

· Act as a liaison between families and law enforcement, child protective services, medical and mental health service providers, and the prosecutor’s office.

· Assist in developing information and resources to support children and caregivers.

· Participate in regular individual supervision, staff meetings, multidisciplinary (MDT) meetings, in-service training, and other meetings as required.

· Provide 24-hour on-call crisis intervention and advocacy services as assigned

· Staff the Youth Activities Program, which includes the supervision of children on the program floor, engaging clients in the waiting/play areas in age-appropriate activities, and preparing and serving light snacks/meals

· Maintain and assure quality and confidentiality of electronic and paper files, statistical tracking, and inventory

· Assist in the implementation of Safe Shores’ seasonal drives as needed

· Develop and maintain collaborative relationships with fellow staff, MDT members, and interpreters through the Victim Services Interpreter Bank

· Ensure a tranquil and safe environment for visiting youth and families by monitoring program space and providing support to advocacy staff as needed

· Maintains the Client Advocacy team’s availability on the calendar for scheduling purposes; communicates coverage needs amongst program staff

· Track follow-up surveys to be sent and implement follow-up surveys as needed and as directed

· Maintain, update, and submit program expenditures in a timely and consistent manner

· Provide direction and support to volunteers or interns in the Client Advocacy Services Program as assigned.

· Assist in preparing internal program data reports as needed

· Ability to successfully pass Child Protection Registry clearance and criminal background check.


Requirements

EDUCATION and EXPERIENCE

Bachelor’s degree in social work, psychology, counseling, or a related field with at least one (1) year of relevant professional experience. Relevant professional experience includes knowledge and understanding of working with children, youth, and families who have experienced abuse and trauma, and/or general mental health practice. Experience working with the criminal justice or child welfare systems is preferred. 


Preferred Qualifications

· Oral and written Spanish language skills are strongly preferred.

· Master’s Degree preferred.


COMPUTER/TECHNOLOGY SKILLS

High level of comfort with technology and proficiency with MS Office applications and the internet.


PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to touch or feel a computer, keyboard, monitor, telephone, Smart Phone, and talk or hear when interacting with employees. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee may regularly lift and /or move 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.


APPLICATION PROCESS

Candidates must submit the following information to be considered for the position:

1. Resume with salary requirements 

2. Personal statement indicating your interest in the position and how your experiences will benefit Safe Shores


EQUAL OPPORTUNITY EMPLOYER

Safe Shores is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Salary Description
Starting Salary Range of $55,000 to $62,500 per yr