The Front Desk/Tenant Assistant Coordinator is responsible for carrying out the mission of CCHC by hiring and training all Front Desk/Tenant Assistants who work at the supportive housing programs. The Front Desk/Tenant Assistant Coordinator provides services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies.
Duties and Responsibilities:
1. Understand "Housing First" and "Harm Reduction" philosophies and apply as needed.
2. Recruit staff and coordinate with Human Resources to advertise and promote employment opportunities.
3. Manage the hiring process to include conducting interviews, preparing interview forms, preparing background check forms,
hiring packets, and communication with appropriate staff.
4. Provide direct day to day supervision and feedback, actively manage staff development
including coaching, mentoring, and timekeeping.
5. Function as the direct supervisor for all Front Desk/Tenant Assistants at multiple Duluth
locations with the overall supervision provided by the San Marco Site Director.
6. Collaborate with the San Marco Site Director to coordinate and provide initial, required, ongoing
and annual employee training.
7. Schedule Front Desk/Tenant Assistants and ensure desk coverage at multiple Duluth locations.
8. Review and approve employee time records.
9. Must be able to work a flexible schedule, i.e., days, nights, weekends, in order to accommodate
training and unexpected call-ins.
10. Collaborate with the San Marco Site Director to provide staff assessment and participate in disciplinary duties.
11. Conduct site visits to engage with staff and building managers/site directors on a routine basis.
12. Track time off requests, absences, and changes.
13. Act as Aflac coordinator/contact person.
14. Effectively and actively communicate with site managers regarding staffing issues and needs.
15. Manage difficult tenant issues by de-escalating potentially volatile situations and seeking
additional help, including police assistance as needed.
16. Respond to and resolve issues of controversy that may arise between staff, tenants and/or
guests using Non-Violent crisis intervention strategies.
17. Operate agency vehicles as needed to access program sites.
18. Cover shifts as needed and On Call as needed.
This position requires a person who is self-motivated with the ability to work independently and as a member of a team to carry out job duties. This position requires a person who has interpersonal skills necessary to tactfully deal with tenants, employees, and the general public professionally. The person in this position will need to work effectively with people who are inebriated and/or have active mental health issues. This position requires Human Resource Skill in order to effectively interview and hire new employees. This position requires a high school diploma/GED or equivalent. Supervisory skill is also required. This position requires a valid driver's license and dependable transportation. This person must pass and maintain Minnesota Background Study clearance.
• Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking,
listening, and writing effectively with tenants and outside agencies
• The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information
and maintain information systems
• This person must have vision that allows him/her to monitor video cameras
• Ability to maintain confidentiality
• Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff
• Regular attendance, reliability, and punctuality
• Available to respond to occasional property or tenant emergencies
• Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs
Must be able to safely navigate stairs, bend, squat, kneel, reach overhead, push/pull 15 pounds, and occasionally lift up to 50 pounds.