Café Manager
Olympia, WA Café
Job Type

Located on Olympia’s East Bay waterfront, the Hands On Children’s Museum is an award-winning cultural institution and popular early learning destination for families throughout the Northwest and the nation. As a national Museum for All, Hands On served 325,000 annual visitors pre-pandemic, with more than one-third of our visitors served through free or reduced fee Access programs.

This is your chance to bring your quick service restaurant management experience to our growing Play Day Café and be part of an organization that cares about children, families, and community. As the Play Day Café Manager, you will be responsible for leadership and growth of your team in providing efficient, safe and customer service focused café operations. Our café offers salads, sandwiches, grilled paninis and quesadillas, soup, and other grab and go options to museum patrons, programs, and events. The core schedule for this position is Tuesday through Saturday and will have consistent daytime working hours, some flexibility of hours may be available. Café service hours typically end daily around 4pm, with occasional evening events.

Essential Duties and Responsibilities:

  • Directly supervises café staff team, prepares work schedules and assigns specific duties.
  • Provides initial and ongoing training, coaching and regular communication with team.
  • Ensure compliance with all governmental health, safety and sanitation requirements and immediately addresses any concerns.
  • Ensures café areas are clean, safe, well stocked and inviting on a daily basis.
  • Ensures that café expenses are within budget.
  • Determines par levels and monitors supplies daily and places orders as needed.
  • Ensures vendor orders are submitted, stock is rotates and items are labeled appropriately.
  • Monitors product quality at all times.
  • Receives café supply orders and verifies that the correct items and quantities have been delivered.
  • Creates shopping lists for Museum Purchaser when needed.
  • Accurate tracking of waste/loss and cost of goods.
  • Responsible for monthly Café inventory and reconciliation with the Business Dept.
  • Produces weekly reports monitoring labor costs, sales, waste and café highlights.
  • Makes menu, equipment, or other recommendations to Sr. Manager of Daily Operations based on customer preferences and feedback.
  • Prepares regular performance reviews of all team members.
  • Documents performance or behavior concerns of employees via written documentation and/or goal setting.
  • Follows Museum cash handling procedures and trains team members.
  • Ensures café equipment maintenance.
  • Resolves any customer service issues & provide resolutions.
  • Bachelor’s degree preferred, relevant work experience may substitute.
  • Minimum 2+ years of management experience in a quick service restaurant setting.
  • Experience developing and implementing effective staff training in a food service setting.
  • Experience leading food and supply ordering & inventory.
  • Excellent written and verbal communication skills, included demonstrated professionalism.
  • Exemplary customer service skills.
  • Excellent project coordination skills; multi-tasking and prioritizing.
  • Excellent computer literacy is required, proficient in use of Microsoft Excel, Word, Outlook, and web-based ordering.
  • Current Food Handler’s Permit or ServSafe Certification preferred.
  • Ability to work in a team setting with a high degree of daily communication required.
  • Able to work independently with limited direction in a fast-paced environment with a great deal of flexibility and attention to detail.
  • Must care about and value the viewpoints of the other team members and organizational mission.

Our Values:

  • The Museum is managed in an entrepreneurial spirit that values new ideas, risk-taking, and employee participation.
  • We believe in continuous improvement in all areas and aggressively pursue all ideas to improve what we do.
  • We are customer-focused. We listen, respond, and redesign the way we work based on customer feedback.
  • We believe in collaboration, not competition with other Museums, community organizations and non-profits to improve the quality of life in our community.

When applying, please submit a cover letter, resume, and 3 professional references.

Compensation & Benefits: As a leading non-profit, we offer a competitive wage, medical, dental and vision coverage, paid time off and paid holidays, a 401K plan and several special educational perks including discounts on camps, classes, museum membership and special employee benefits. This is a full-time position. Compensation is $37,000 - $46,000 DOE.

Hands On Children’s Museum exhibits, education programs, and employment are available to all without discrimination.