Pittsburgh, PA Theater Operations/Administration
Job Type

City Theatre Company, Pittsburgh’s leading professional theater dedicated to new plays, seeks to hire an OPERATIONS & REVENUE MANAGER (ORM). This full-time, exempt staff position supports and oversees multiple areas of company administration, including new revenue initiatives, rentals and campus optimization, information technology, contracting, special projects, and day-to-day office management. Working closely with the Managing Director, the ORM is integral to the organization’s mission realization and will serve as critical connector between every department as City Theatre emerges out of the pandemic. 

Created with funding from a local foundation to support City Theatre reimagine its business practices and revenue model in light of the Covid-19 pandemic, the Operations & Revenue Manager position will focus on developing and implementing initiatives critical to the organization’s long-term sustainability. In addition to this forward-looking work, the successful candidate will be fully embedded in day-to-day administration projects inherent in the management of a professional performing arts organization. 

Principle responsibilities and duties include, but are not limited to:

• Managing and expanding venue and space rental requests and contracts to maintain and improve City Theatre’s revenue position; working closely with Patron Services and Production colleagues to coordinate staffing capacity and other needs to ensure excellent partnerships with rental clients.• Collaborating with Marketing to accelerate program ad sales and other partnerships with local businesses, ensuring full utilization of all available revenue-generating resources.• Working closely with all theatre departments – including Administration, Production, and Artistic – to advance new business strategies and objectives to maximize earned revenue opportunities and other monetization initiatives, which will fuel City Theatre’s financial recovery after significant budgetary challenges due to the pandemic.• Negotiating and executing artist and partner contracts, including finalizing letters of agreement; union (AEA, SDC, and USA) contracts and reporting as part of the League of Resident Theaters (LORT) collectively bargained agreements; monitoring; and prompt communication with artists and/or their representatives regarding offers, negotiations, and payment. • Supervising the part-time Company Manager and work with them to ensure guest artists experience radical and respectful hospitality while part of the City Theatre community.• Managing IT providers and staff technology interfaces; coordinating with third-party service providers to trouble-shoot computer and VOIP phone issues, including basic user set-up and updating.• Optimizing company operations to realize an organizational culture built upon collaboration, communication, and collegiality. • Supervising the Facilities Manager and work with them to ensure that City Theatre’s five-building campus is functional, well-maintained, and clean for staff, artists, and the public.• Administering, with others, the day-to-day oversight of City Theatre’s office spaces and equipment, including postage meters, scanner/copiers, supplies, and more. • Assisting the Managing Director in various capacities, including board and staff coordination (scheduling, meeting planning/follow-up), planning, research, advocacy, community partnerships, and special projects.

The successful candidate will demonstrate:

• Responsiveness, reliability, and thoroughness.

• Diplomacy, discretion, and a commitment to confidentiality, as this position will work closely with payroll, contracts, and other personnel-related matters.

• Ability to collaborate with team members from a wide variety of backgrounds, work-styles, and professional experiences. 

• Proficiency in Microsoft Office suite and Office 365 – including Outlook, Excel, PowerPoint, Word, and SharePoint – and comfort with web-based software, including project management technology. 

• Familiarity with financial basics, including managing budgets, using spreadsheets, and interpreting financial documents such and profit & loss statements and balance sheets are a plus. 

• This position will necessitate an ease and intuition for IT with the ability to troubleshoot, teach others, and clearly document and share processes for all staff to use.

• Ability to initiate, self-start, multi-task, problem-solve, and meet deadlines with strong attention to detail.

• A commitment to collaboration and the organization’s values, which include a dedicated focus on Equity, Diversity, Inclusion & Accessibility; employees are expected to engage in professional training related to the organization’s anti-racism commitments. Learn more about City Theatre’s commitments to this work at www.CityTheatreCompany.org/EDIA  

• An enthusiasm for the arts and artists; commitment and ability to advocate for “radical hospitality” within a production company and across the organization.

• Patience, initiative, and humor are critical tools to success. 

Requirements of position

• Position requires occasional physical demands including lifting weight up to 40 pounds, navigating stairs and close quarters, and occasional evenings and early mornings.

• Be licensed to drive in the Commonwealth of Pennsylvania.

• Staff and contractor supervision.

• Though some work-from-home opportunities may arise, this position mostly requires on-site responsibilities. Occasional evenings and weekends are the nature of working at a theater and an expectation of this position.

• Be fully vaccinated from Covid-19 and current with all CDC-recommended and eligible boosters.

What does success look like?

In three to five years, this position will have helped City Theatre recover from the pandemic with new revenue strategies, a stronger balance sheet, greater stakeholder impact, and a diversified business model. Additionally, operational practices, communication, and collaboration amongst departments and staff will be more streamlined, impactful, and effective.

For the individual in the role, this position will provide critical, on-the-ground training for a career in arts and/or nonprofit management and leadership, with key development in strategic planning, board relations, staff supervision, org culture development, contracting and negotiations, financial and budgeting comprehension, and general management. 

Reporting & Compensation:

The position reports directly to the Managing Director (James McNeel). It is a full-time, exempt position and has an annual salary of $44,000 - $46,000, plus a competitive benefits package, including a 100% employer-covered health plan, optional vision, dental, and 403(b) plans, and generous paid leave; some work-from-home flexibility is available.

To Apply:

Submit cover letter and résumé through the City Theatre hiring portal available under “Auditions & Employment” on the organization’s website; or, alternatively, send materials via email to Finance@CityTheatreCompany.org. For more information about City Theatre, visit CityTheatreCompany.org. No phone calls. Cover letter may be addressed to Managing Director James McNeel.

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend only to apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply.

We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. So, whether you're returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

Please use your cover letter to tell us about what you hope to bring to this role, and how your background and experience responds to the desired skills and qualities. 


City Theatre is an Equal Opportunity Employer dedicated to building a culturally diverse and equitable environment and we strongly encourage applications from BIPOC (Black, Indigenous, People of Color) candidates. In building an equitable work environment, the organization values diverse backgrounds, perspectives, and skill sets. City Theatre does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. City Theatre is committed to building a team that reflects its values and encourages all interested candidates to apply.

Founded in 1975, City Theatre is in its 48th season as Pittsburgh’s home for bold new plays. Located in the historic South Side on its four-building cultural campus, the company produces a season of regional and world premieres; its renowned Young Playwrights Festival, now in its 21st year; a season-long reading series of new works in progress; and the annual Momentum Festival. City Theatre’s mission is to provide an artistic home for the development and production of contemporary plays that engage and challenge a diverse audience. Its vision is to be the best mid-sized theater in America. Organizational core values are: Community; Collaboration; Equity, Diversity, Inclusion & Accessibility; and Creativity. With an annual average operating budget of over $3.1million, City Theatre is the largest performing arts organization not located in Pittsburgh’s downtown Cultural District and is a constituent and core member of the League of Resident Theaters (LORT), Theatre Communications Group (TCG), and the National New Play Network (NNPN). In August 2021, City Theatre announced a re-structuring of the artistic director position, elevating current staff members Clare Drobot and Monteze Freeland to Co-Artistic Directors with Marc Masterson, who had held the title of singular artistic director since 2018. The trio join Managing Director James McNeel as co-leaders of the organization. It is governed by a board of 22 community volunteers (Caitlin Green, board president). Learn more at CityTheatreCompany.org. 

Salary Description
$44 - 46,000/annually