Streetsense seeks a Technology Specialist who will manage Streetsense’s technology stack and provide end-user software training, hardware support, and software support. This role is critical in helping align Streetsense IT tools to our business needs and ensuring that our end-users are trained and well supported. Think you’ve got what it takes? Read on!

Reporting to the Executive Managing Director of Operations working alongside in-house and outsourced IT team, the Technology Specialist will assist users in basic technology needs, coordinate the MSP help desk services, maintain software and hardware inventory and budgets, and participate in the selection and training of basic off-the-shelf software applications. The Technology Specialist will also create, develop, and oversee protocol and procedure for usage once standards have been established.
 

The Technology Specialist role requires on-site presence at our Washington, DC HQ up to 4 days per week working with our Community Manager to assist with basic end-user use of office technology in conjunction with our MSP help desk. 
 

ROLES AND RESPONSIBILITIES 

• Responsible for configuration, setup, deployment and support of PC and Mac hardware, software and peripherals to end users with the support of the Streetsense MSP (Help desk).
• Support will require troubleshooting and resolution of hardware and software issues, and may require coordinated troubleshooting with the support of the Streetsense MSP (Help desk).
• Specific assignments can be mainstream PC’s, Mac’s and printer support or could be more specialized on specific workflows including training end users, coordinating external support and vendors.
• May utilize a variety of operating systems including Windows and MacOS, as well as tools to facilitate effective solutions.
• Solid customer service skills are required.
• Coordinate IT process for onboarding and offboarding staff.
• Ensure security of data in our various data repositories including Paylocity, Box, etc.
• Assist in the business process, requirements development, and selection of new software applications (off the shelf) to support team requirements.
• Coordinate annual Software budget to ensure cost effectiveness of spending (ROI).
• Maintain hardware and software inventory / asset tracking system. 

• Experience with End User Customer support including issue tracking and follow-up is required.
• Technical understanding of Windows and Mac is required.
• Knowledge of desktop security concepts and tools, and the relationship to overall network and system security is required.
• 4 to 5 years Microsoft Office Suite experience (Training Experience a plus)
• Experience with OS deployments/imaging in the enterprise is required.
• Exceptional organization & communication skills, both verbal and written required.
• Previous IT Service Desk/Field Services experience preferred.
• Experience with cloud services (Box, Zoom, Slack and Adobe Create Cloud) 
• Deltek Vision or SQL database Enterprise Applications Experience (SQL coding basic knowledge helpful)