Technology Coordinator
Washington, DC Operations
Job Type
Full-time
Description

Streetsense seeks a Technology Coordinator who will manage Streetsense software applications and provide basic on-site end-user support.  This role is critical in helping align Streetsense IT tools to our business needs and ensuring that our end-users are trained and supported. Think you’ve got what it takes? Read on! 


Reporting to the Executive Managing Director of Operations working alongside in-house and outsourced IT team, the Technology Coordinator would assist users in basic technology needs, coordinate the MSP help desk services, maintain software and hardware inventory and budgets, and participate in the selection and training of basic off-the-shelf software applications.  The Technology Coordinator would also create, develop, and oversee protocol and procedure for usage once standards have been established.  
 

The Technology Coordinator role requires on-site presence at our Washington, DC HQ up to 4 days per week working with our Community Manager to assist with basic end-user use of office technology in conjunction with our MSP help desk. 
 

ROLES AND RESPONSIBILITIES 


On-site end-user support to assist with use of in-office technology 

  • Provide technical assistance when necessary for conference room AV support and helping users set up at flexible desk arrangements 
  • Liaison between Streetsense and MSP – and escalate issues, triage, and coordinate the resolution of all Help Desk issues 
  • Coordinates external support resources where applicable 
  • Coordinate preparation and deployment laptops  
  • Working with community manager, ensure stock of common peripherals and dongles 
  • Prepare network access and other IT resource for new employees 
  • Coordinate IT process for onboarding and offboarding staff  

Primary software application training, adoption, and policies   

  • Lead software application training efforts, policies, and end-user support  
  • Ensure security of data in our various data repositories including Paylocity, Box, etc.  
  • Audit systems and software application effectiveness and assess their outcomes 
  • Perform software diagnostics and coordinate repairs/service  
  • Assist in the business process, requirements development, and selection of new software applications (off the shelf) to support team requirements  

IT Budgeting and cost management  

  • Maintain software application database budgets and manage user access 
  • Coordinate annual Software budget to ensure cost effectiveness of spending (ROI) 
  • Maintain software inventories  
  • Configure and update applications software programs to ensure application software programs operate successfully  
  • Maintain hardware inventory, and order laptops when required upon approval. 

Coordinate MSP projects and performance:  

  • Act as the primary Point of Contact of Streetsense Managed Service Provider (MSP)  
  • Work with the MSP ensure end-user hardware devices are working properly given the end-user role in the company 
  • Identify opportunities to maximize value of MSP and make recommendations on IT functions and processes that maximize efficiency 
  • Conduct weekly meetings with operations, IT and MSP staff to determine and maintain progress toward priorities and initiatives 
Requirements

1-4 years demonstrated experience in Information Technology, Computer Science, Information Systems, or a related field 

Personable and customer service-oriented attitude / approach 

Experience in Cloud Server storage (such as Box) and data governance  

Strong critical thinking and decision-making skills 

Excellent project management skills and strong ability to prioritize 

Experience in application roll-out and training, including User Acceptance Testing process, developing rollout plans and procedures. 

Ability to prepare and present cost-benefit analyses. 

Presentation capabilities to a wide audience from junior to senior staff who possess various levels of technical acumen 

Demonstrated attention to detail. 

Comfortable collaborating with teams and clients to solve problems. 

Basic knowledge of tech platform programs (helpful but not required) 

  • MS active directory and MS office suite 
  • Box 
  • Zoom 
  • Slack 
  • Adobe Creative Cloud 
  • Deltek Vision or SQL database Enterprise Applications Experience (SQL coding basic knowledge helpful) 



Streetsense is committed to creating a diverse environment and is proud to be an equal opportunity workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.