SUMMARY OF POSITION:

The Case Manager I will serve at the very core of the Springs Rescue Mission (SRM). This position will design, administer, follow-up, and continuously improve pathways (cases) that enable our SRM clients to move from the challenges of homelessness, poverty, physical and mental health issues to transformation and restoration. The case manager will be part of an integrated team of dedicated professionals that assess, manage, and encourage SRM clients to sustainable levels of self-sufficiency in the areas of Housing, Work/Income and Health. This position will use evolving practices around assessments, case management, and motivation-oriented sessions.

DUTIES AND RESPONSIBILITIES:
• Create, manage, maintain, and communicate cases using case management practices, templates, and approaches as directed
• Maintain a client caseload based on agreements with Director and supervisor
• Manage client caseloads such that agreed-upon standards and outcomes are achieved
• Follow and facilitate connections with community partnership agencies such that available and appropriate resources are made accessible and available to clients (via active case management)
• Capture relevant notes and updates to cases in a consistent, accurate, and timely manner
• Participate in cooperative staffing efforts on behalf of active clients with other SRM staff and partner agency representatives when appropriate
• Supports training and recognition of volunteers and interns
• Capable of understanding and utilizing SRM software systems and standards
• Other duties as assigned

SKILLS AND QUALIFICATIONS:

• Maintain a personal relationship with Jesus Christ and is a constant witness. Christ-centered
and compassionate attitude in dealing with people including the homeless and faithfully
upholds and exemplifies SRM’s Statement of Faith
• Serve as an advocate for the homeless, raising awareness of the needs and concerns for the
addicted and those in poverty, engaging others to influence a greater involvement and
effectiveness on behalf of the homeless in our Colorado Springs community
• Actively support our belief in the value of volunteers and interns to help accomplish the
vision and mission of SRM and thus mobilize our community in the fight against addiction,
poverty and homelessness
• Able to partner and collaborate effectively with other agencies, professionals and clinicians
in social work and related disciplines
• Basic knowledge of our community of Colorado Springs, other agencies and resources that
are involved with homelessness and extremely low-income individuals
• Experience working with clients undergoing trauma, addictions, physical and mental
challenges, and homelessness
• Capable of being a supportive, engaged, active, encouraging teammate and collaborator with
other SRM staff members and teams
• Experience with case management concepts
• Some exposure to complex, multi-agency environments involving government agencies
• Computer literate including proficiency in Word, Excel, Outlook, and use of the internet.
• Comfortable learning client management systems and software.
• Organized, patient, focused and solution-oriented
• Capable of understanding and empathizing with clients--representing their best interests
• Capable of establishing and maintaining appropriate limits, expectations and boundaries for
healthy self-care
• Cable of maintaining confidentiality with clients, partners, coworkers, and the community

EDUCATION/EXPERIENCE:
• Bachelor’s Degree strongly preferred in relevant field
• Minimum of 2 years related experience required with increasing responsibilities
• Experience using database and assessment management tools

WORKING CONDITIONS/PHYSICAL FACTORS:
Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
• Frequent and regular interaction with low-income and disenfranchised population including
but not limited to mentally ill, addicted and homeless
• Climbing stairs – Occasionally
• Extended periods of sitting – Occasionally/Frequently
• Able to lift 20 lbs - Occasionally
• Work will be performed in a typical office environment

EQUIPMENT/TOOLS USED:
• Computer and potentially tablets
• Phone
• Copier/scanner/fax machine

Salary expectations include the following: $19.23 per hour, DOE; full benefits package to include medical benefits with SRM paying 85% of the premiums, dental, vision, Allstate Accident Plan, SRM-paid Short-Term and Long-Term Disability, Life Insurance, and AD&D. Also offered are 8 paid holidays, 21 days of accruable PTO, paid “Soul Care Retreat” days (up to 4 depending upon availability), and a 403b plan with SRM-match with 100% vested beginning DOH; **Benefits are subject to change based on reevaluation or changes each plan year.**