Purpose and Scope:  

The Operations Manager will have overall accountability for the operations of one shopping center and will operate the center in accordance with policies and standards to maximize profitability. The Operations Manager has a thorough understanding of mechanical systems, construction practices, preventative maintenance and government regulations. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability and will keep common area costs under control. Administers the physical operations of the center, oversees general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services. This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, assisting with specialty leasing and marketing programs. This position will focus on fine tuning operational methods for the center while improving Net Operating Income (NOI). 

Job Description: 

· Operate effective general and preventive maintenance programs

· Lead operations technician staff members

· Supervise and administer all Tenant and Landlord construction 

· Serve as Tenant and Customer liaison for operation related matters

· Effectively administer and manage property expense budget including budget preparation

· Direct and administer all center-contracted services and vendor supplies 

· Accurately and thoroughly track and then prepare the expense portion of the quarterly forecast/business plan 

· Identify and manage capital projects including capital budget preparation and authorization requests to Senior General Manager and Ownership

· Manage and implement Energy Program including solar system, conservation, utility reporting, and other needs.

· Act as onsite Energy Manager by building relationships with local Utility and Municipality representatives 

· Conduct operational audits and ensure processes are in compliance with corporate policy 

· Prepare operational reports for corporate office and Owners 

· Assist in all events and promotions as needed 

· Administer all State and Federal required reports and safety documentation 

· Manage asset inventory 

· Supervise Risk Management and Emergency Planning procedures 

· Manage all building systems and codes 

· Manage technical systems (i.e., computers and peripherals) 

· Participate in strategic planning efforts