Claims Representative Experienced Casualty
WFH Flexible Wisconsin Reinsurance Corporation - Madison, WI
Job Type

WRC provides a variety of insurance solutions for mutual insurers and consumers. We are currently looking for an experienced Claims Representative for our subsidiary, 1st Auto & Casualty. We offer great benefits, a variety of flexible work schedules and options for working remotely (from Wisconsin, Illinois, Iowa, Minnesota or Missouri) after initial training is completed.

Position Overview

Position overview:

Our claims representatives handle assigned claims with a focus on personal and commercial auto liability/injury, physical damage and medical payments. Assignments may also include homeowners, farm owners, business owners and umbrella claims. 

Handling claims includes:

  • Obtaining the facts of the claim and reviewing coverage.
  • Reviewing estimates, appraisals, police reports, medical bills and other documents.
  • Regularly reviewing and developing familiarity with a wide array of policy forms and endorsements.
  • Timely, clear and professional communication with customers, agents, vendors and attorneys.
  • Frequently making and receiving phone calls.
  • Working within your authority to timely and appropriately resolve claims and working with the management team on claims that exceed your authority.
  • Using a variety of software to manage your work and document the claim file.
  • Active participation in a variety of team meetings and training.
  • Regular collaboration with teammates and the department.
  • Regular 1:1, open conversations with your manager to discuss your role, goals and development plan

Department overview:

  • Systematic training approach to help you develop your adjusting skills and knowledge of the insurance industry.  
  • Proven track record of developing interested employees' knowledge and skills to help prepare them for lateral or advancement opportunities.


 About you:

  • A natural problem solver.
  • Strong customer service focus.
  • Good verbal and written communication skills.
  • Able and willing to learn and collaborate.
  • Comfortable with a fast pace.
  • Able to multi-task, prioritize, and manage time efficiently.
  • 3+ years of experience handling personal and commercial auto casualty claims.  Experience must include bodily injury claim handling.


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