Service Desk Technician (hybrid)
Job Type
Full-time
Description


From the moment you walk through the doors at Edgeworth Economics you will be treated as a valued addition to a team that is rich in diversity of cultures, education, and perspectives. Whether you are a consultant or a member of the administrative team you can expect to build meaningful professional and personal relationships that will help you develop your talents, interests, and career path.


Edgeworth employees enjoy a collaborative, collegial work environment with a casual dress code at each of our office locations. We offer a comprehensive benefits package to include monthly phone and fitness reimbursements, weekly wellness sessions hosted onsite, a fully stocked kitchen, and regularly scheduled social events all of which aim to provide our staff with a well-rounded employment experience.


Support, protect, and innovate is the mission of the Edgeworth IT team. The department is small, intelligent, and agile with big responsibilities. Here you will experience all aspects of IT operations. We value your ideas to improve productivity and customer service for our internal users and external clients.


Edgeworth Economics is an economic and quantitative consulting firm that provides economic analysis and expert testimony for clients facing complex litigation, regulatory, and other challenges involving antitrust, class certification, intellectual property, and labor and employment. Edgeworth’s expert economists, statisticians, data analysts, and other professionals assist clients with innovative solutions rooted in the rigorous application of economic principles and hard data. Organizations including leading law firms, Fortune 500 companies, and government agencies rely on Edgeworth Economics to help them navigate through their most critical legal disputes and other challenges.


Allow us to provide you with the opportunities, resources, and guidance necessary to develop your career at any stage.


Key Areas of Responsibility

  • Oversee, monitor, and respond to tier 1 and tier 2 service desk tickets using internal incident
    management system via email, phone, in-person or remotely across all office locations
  • Escalate service desk tickets and issues to appropriate team members as needed
  • Lead and assist with employee onboarding and offboarding processes including employee desk set-up, new hire orientation, and account deactivation
  • Assist with office equipment and conference room set-up
  • Assist with hardware/software troubleshooting: including PCs, laptops, and printers
  • Maintain system documentation and IT standard operating procedures
  • Assist team with streamlining and improving service desk processes
  • Maintain asset management system including physical and electronic IT inventory and change control
  • Provide support to other IT Team members to ensure that all functions within the department are covered and all systems and processes continue to run smoothly
Requirements
  • Industry certification or Bachelor’s degree in Information Technology, Information Systems, or related field, helpful but not required
  • One to two years’ experience in support desk or similar role, preferred
  • Strong customer service skills and ability to quickly develop strong working relationships with peers in a high visibility role
  • Strong prioritization and time management skills
  • Ability to work both independently and in teams
  • Self-starter attitude exercising resourcefulness and problem-solving skills
  • Strong oral and written communication skills
  • Flexible and adaptable to demanding and fast-paced work environment
  • Able to assist with service desk tickets and issues on call (5pm to 10pm) duty one to two weeks a month
  • Knowledge of Office 365 and Windows 10 and above, helpful
  • Ability to lift and move up to 50 pounds


Application Process


All interested candidates must apply online through Edgeworth’s Careers website, www.edgewortheconomics.com/careers. The required application materials include a resume and cover letter.


*This is a full-time, non-exempt position.  We are on a hybrid schedule and the person in this role will be expected to be in the office at least 3 days per week.