Contracts Manager
Fully Remote REMOTE


The Contracts Manager will play an integral role as process owner of Franklin Madison’s contract management functions, including client and vendor agreements. This role is a key driver in successfully executing on the contracting process from drafting, negotiations, managing redlines and execution; escalating to and engaging General Counsel as needed. The Contracts Manager will work in collaboration with Sales to meet needs, deliver on SLAs, resolve issues and update agreement drafts. Additionally, this position will participate in helping to drive key projects across multiple teams to streamline contract flow, effectiveness and efficiency, will work closely with our client onboarding team and project manage to ensure a seamless transition from contract execution to Client Success, ensuring all parties are aware of the key components of the deal. 

The Contracts Manager will support contract requests across the company. This individual must be able to partner with Sales, brokers, clients and internal business process owners to listen, understand contract issues and productively resolve and negotiate to final contracts. The confidence and ability to engage in effective negotiations and consult the business regarding potential risks is essential to be successful in this role. The Contracts Manager must be detail oriented, professional, responsive, and able to effectively balance multiple priorities. Also important is the ability to navigate ambiguity, challenge the status quo, identify and implement process improvements. 


  • Draft standard and non-standard contracts, in accordance with approved guidelines and assist in facilitation of client/business relationship from beginning to end 
  • Work with Sales executives and other contract requestors to determine personalization/customization requirements on contracts
  • Prioritize contract requests based on size of client, income projections, client sensitivity and risk to revenue 
  • Prior to effecting any changes, research current contract and amendments if applicable, and validate the appropriateness of any requests to maintain strategic consistency 
  • Research history and details of each proposed client contract request via internal systems and external directories 
  • Obtain management approval of non-standard contract terms, escalating any questions or issues falling outside the pre-approved guidelines to appropriate senior levels
  • Under management supervision, engage with clients and their legal counsel to draft and negotiate non-standard contract terms
  • Assist Sales executives with addressing contract questions/issues specific to the strategy/product being contemplated 
  • Evaluate current client contract structures, processes and recommend enhancements to drive improvements/efficiencies
  • Maintain consistent routines with key business partners to foster positive relationships
  • Track and report progress
  • Create, update, and maintain contract templates as needed
  • Participate in cross-functional initiatives where needed (i.e. risk assessments)
  • Perform other duties as needed
  • Bachelor’s Degree is required, Paralegal certificate is preferred 
  • 8+ years’ experience in contract drafting and development required 
  • 5+ years in a corporate Paralegal role preferred 
  • Project Management experience preferred 
  • Proficiency in Word and Excel required 
  • Insurance industry experience preferred
  • experience is preferred 
  • Must possess strong decision making, organizational, analytical and problem-solving skills 
  • Excellent written and verbal communication skills; must have the ability to interact across all levels of the organization 
  • Must be extremely detail-oriented with excellent time management and critical thinking skills 
  • Must have the capacity to learn and adapt quickly and deliver a high-quality work product