Personal Banker
Indianapolis, IN Merchants Bank of Indiana

Summary: The Personal Banker/Teller is responsible for providing premier customer service to both existing and potential customers by actively listening to customer requests and effectively, efficiently responding with sound, accurate solutions. A successful Personal Banker/Teller will focus on accurately and efficiently processing account transactions, account changes and loan transactions while establishing positive professional relationships with customers and colleagues.

Hours: 8 a.m. - 5 p.m., Monday - Friday; NO WEEKENDS

Essential Duties and Responsibilities:

  • Process cash and non-cash banking transactions efficiently and accurately.
  • Provide premier customer service to all bank visitors and customers.
  • Open accounts, cross-sell products and services and assist in identifying customer financial needs.
  • Regularly, accurately balance cash drawer, vault and ATM within guidelines.
  • Timely adhere to bank policies and procedures, audit and compliance guidelines, and training requirements.
  • Provide back-up operational support for branch staff.

Knowledge, Skills, Abilities and Experience:

  • Requires at least one year of experience with cash handling in a banking role.
  • Requires strong organizational skills, the ability to do basic math without assistance, and a keen focus on accuracy and timeliness.
  • Must have strong verbal and written communication skills with demonstrated strong interpersonal skills.
  • Requires the ability to travel between local branches in Indianapolis and Carmel.
  • Requires high school diploma or GED from an accredited institution.
  • Must be proficient in basic computer use including Microsoft Office and Outlook with the ability to learn new software programs and use relevant computer programs in a professional setting.
  • The Personal Banker/Teller position is a full-time, non-exempt position.