Program Officer, Humanitarian Research and Training Unit (HRTU)
WFH Flexible New York, NY

Exact Job Location: New York preferred – Remote Optional

Reports To: Program Manager, Local Capacity Strengthening for Response (LCS4R) 

Contract Length: 7 months 


About Concern Worldwide

Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in 1968, Concern Worldwide has nearly 4,000 personnel working in 24 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.

Concern envisions a world where no one lives in poverty, fear, or oppression where everyone can exercise their rights to a decent standard of living with equal access to opportunities. We believe in creating a culture of inclusion where everyone feels empowered to bring their full, authentic selves to the workplace. Building a diverse and inclusive team is an absolute necessity to deliver the solutions needed to achieve our core mission, because without promoting justice and equality, we cannot eliminate extreme poverty.

Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.

Position Background: 

The Program Officer, Humanitarian Training will be a new and integral member of Concern’s Programs Team. Working in the Humanitarian Research and Training Unit with the Vice President of Programs, Humanitarian Program Director, Program Manager, LCS4R, Senior Program Officer, Program Officer, and Senior Programs Specalist, this position will support the implementation and expansion of a growing collection of Concern’s humanitarian capacity strengthening and research programs. Specifically, the Program Officer, Humanitarin Training will work directly under three such USAID funded programs:), the Local Capacity Strengthening for Response (LCS4R), National NGO Program on Humanitarian Leadership (NNPHL), and the Building a Better Response Project (BBR).

The background for these programs is as follows:

In order to address gaps in emergency preparedness and response, the Local Capacity Strengthening for Response Project (LCS4R) will provide training to strengthen the institutional capacity of community-based organizations (CBOs), local NGOs (LNGOs), and national NGOs (NNGOs) to prepare for and respond to humanitarian crises and better engage with the international and national humanitarian systems. Funded by the U.S. Agency for International Development's Bureau for Humanitarian Assistance, the LCS4R project is led by International Medical Corps in collaboration with Concern. The project will provide intensive capacity strengthening support to 10 national NGOs, host two in-person workshops, organize two symposia and establish a Knowledge Management Platform (KMP)

With funding from USAID, Concern, in consortium with Harvard Humanitarian Initiative (HHI) and International Medical Corps (IMC), developed the National NGO Program on Humanitarian Leadership (NNPHL) in 2016. Now in its seventh year, NNPHL is a well-regarded training program that offers learning on humanitarian leadership, management, and topical issues critical to advancing humanitarian principles and alleviating suffering. Led by Concern, the NNPHL partners work together to ensure that quality leadership development opportunities are available for a wide range of humanitarians, with particular emphasis on national level staff working at national NGOs, gender balance, and regional representation. NNPHL has grown in scope and depth over the years by building on lessons learned, ultimately creating a world class leadership program for humanitarian professionals and reaching more than 3,650 learners throughout the world, including both blended learning participants and online learners. Additional information on the program can be found here:

Through a comprehensive e-learning coupled with remote and in-person workshops, the Building a Better Response Project (BBR) aims to build the capacity of NGO personnel, and other humanitarian actors, to engage with the international humanitarian coordination system in a manner that improves overall coordination and response to the needs of affected populations. The project, now in its eight year, is implemented by a consortium led by International Medical Corps, along with Concern and Harvard Humanitarian Initiative, with funding from USAID. To date the program has reached over 70,000 humanitarians and has held over 90 trainings in 46 countries. Additional information on the program can be found here:


Local Capacity Strengthening for Response Project (60% LOE)

·       Working with the Senior Program Officer to support on the planning, administration, and logistics for the Concern Worldwide hosted LCS4R Symposia. 

·       Working with the Senior Program Officer, support Subject Matter Experts (SMEs) as they provide on site and also remote capacity strengthening support to NNGOs selected for component one of LCS4R.

·       With support from the Senior Program Officer, work on the application and selection processes, for organizations applying for the LCS4R Symposia. 

·       In collaboration with the Senior Program Officer, draft and edit a variety of LCS4R documents – e.g. templates, plans, instructions as well as knowledge products for the project Knowledge Management Platform (KMP)

·       In collaboration with the Program Manager and Senior Program Officer, lead on the development of donor reporting; submit quarterly and bi-annual USAID Narrative and Financial reports. 

·       Liaise with Concern country offices in Bangladesh, Pakistan and Malawi as needed.

·       Collaborate with consortium partners on organizing and maintaining external program documents (e.g. ensuring the program updates are posted on the program websites, developing program brochures and outreach documents as well as internal stakeholder documents (e.g. managing the program files).

·       Working closely with the Program Manager, LCS4R to disseminate program information on program social media and community of practice email outreach.

National NGO Program on Humanitarian Leadership (30% LOE)

·       With the Humanitarian Programs Director and Senior Programs Specialist manage updates to NNPHL curriculum, working closely with consortium partners, instructors, and program consultants to track changes, organize research, and update project documents, as needed.. 

·       Work in collaboration with the Program Officer, Humantarian Training to manage program communications for NNPHL participant cohorts, ensuring that program participants are well-informed on learning objectives, course requirements, assignments, workshops, coaching, and other relevant program information.

·       In collaboration with the Senior Program Officer, adapt and disseminate program documents for each NNPHL participant cohort (e.g., Participant Handbook, Syllabus, Welcome and Logistics Note, Coaching Handbook, Participant Bios, etc.).

·       In collaboration with the Humanitarian Programs Director and Senior Program Officer, support  development of donor reporting.

Building a Better Response Project (10% LOE)

·       Working with the Senior Program Officer, support on the planning, administration, and logistics for

five BBR e-learning launch events and in-person workshops including venue staff, and other workshop related vendors; and provide onsite troubleshooting for the participants and support the instructors when needed for trainings. 




· Demonstrated three+ (3) years of project administration and coordination experience, preferably in the humanitarian sector.

· Proven track record of supporting complex, multi-partner projects.

· Excellent communication and writing skills with a demonstrated ability to produce compelling proposals and reports.

· Must be detail oriented with excellent time management and organizational skills.

· Must have  the ability to work well under pressure in order to meet multiple, competing deadlines.

· Must possess strong emotional intelligence and able to manage competing interests and ideas.

· Must be culturally sensitive and able to work with cohorts of participants from around the world

· Possess energy, initiative, and flexible approach to work, including with the willingness to travel internationally and domestically (approximately 30%).

· Strong commitment to Concern’s mission and values.

· Position to be based in New York office, but open to being remote from elsewhere if able to travel to CUS main offices.

· Candidate must have eligibility to work in the US. 


· Undergraduate degree in Humanitarian Assistance, International Development, or other relevant discipline.

· Previous work experience overseas with an international or national NGO and knowledge of the humanitarian sector.

· Experience participating in, coordinating, or supporting blended learning programs (i.e. in-person and distance learning).

· Experience in supporting capacity strengthening programs.

· Experience with website development and management, specifically on WordPress.

· Graphic design experience and competency.

· Familiarity with collecting and analyzing program data. 

· Familiarity with US Government donor relations and compliance, particularly USAID/BHA.

Salary Description