Customer Service Representative (CSR)
Description

POSITION SUMMARY:

 

Responsible for contacting and servicing our customers for sales representatives when they are out of the office or unavailable to take a call.   Primary responsible for communicating with customers via inbound and outbound calls. Requires hands-on problem-solving skills and the ability to multi-task effectively and efficiently. 

Requirements

REASONABLE ACCOMMODATIONS:

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

  

ESSENTIAL FUNCTIONS:

    

• Solicits orders over the telephone for generic pharmaceuticals to independent pharmacies across the United States.

 

• Informs current and prospective customers of current promotions and new or upgraded products and market trends.

 

• Assist team members with set up of CSOS account, E-Mail communications, and cold call.

 

• Quotes prices and encourage customers to purchase.

 

• Secures and submits orders from customers selecting the appropriate delivery method. 

 

·  Achieves daily budget #’s, minimum phone call expectations and # of orders requirement.

 

·  Work closely with AM’s to ensure seamless customer service is provided to all customers.

 

·  Conduct out-bound call campaigns to generate new business.

 

• Follows up with customers to assure satisfaction, responds to queries, solicits further sales and solves or refers problems.

  

POSITION QUALIFICATIONS

    

• Dependability and willingness to accommodate work schedule. 

 

• Ability to fulfill customers’ needs while following company policies and procedures. 

 

• Utilization of the available time given to organize and complete assignments within a given timeline. 

 

• Effectively communicate with others using spoken word. 

 

• Demonstrate a self-confident approach to complete work assignment or defend a position or idea. 

 

• Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea. 

 

• Portray flexible and multi-tasking abilities.

 

• Actively listen, attend to, convey, and understand the comments and questions of others. 

 

• Accept responsibility and account for his/her actions. 

 

• Ability resolve antagonistic conflict with others in a professional manner.

 

• Goal Oriented with the desire to perform to the best of his/her ability. 

  

SKILLS   & ABILITIES

  

Computer Skills:  Must be knowledgeable with Microsoft Suite of products including Excel, Word and Outlook

Must possess the ability to learn and master computer systems used within the company on 

a daily basis (AOE, ASW & CRM).


SCHEDULE:  Rotating Schedule with some evening shifts (no later than 8:30 pm) and Rotating Saturdays (1/2 day).


PHYSICAL DEMANDS

  

N (Not Applicable)  Activity is not applicable to this position. 

 

O (Occasionally)  Position requires this activity up to 33% of   the time (0 - 2.5+ hrs/day) 

 

F (Frequently)  Position requires this activity from 33% - 66%   of the time (2.5 - 5.5+ hrs/day) 

 

C (Constantly)  Position requires this activity more than 66%   of the time (5.5+ hrs/day) 

  

Physical Demands: 


Stand = O 

Walk = O 

Sit = F 

Manually Manipulate = N 

Reach Outward = N 

Reach Above Shoulder  = N 

Climb = N 

Crawl = N 

Squat or Kneel = N 

Bend = N 

Grasp = N 

Speak = F 

 

Other Physical Requirements 

    

• Vision (Near, Peripheral) 

• Sense of Sound - Must be able to listen to     calls.