Staff Member - General Service Office of Alcoholics Anonymous
Job Type

About Alcoholics Anonymous

Founded in 1935, Alcoholics Anonymous World Services (AAWS) is a 501(c)3 non-profit organization and an international fellowship of people who have had a drinking problem. The Alcoholics Anonymous fellowship is nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. The General Service Office (GSO) in the Morningside Heights neighborhood of New York City employs approximately 85 individuals (both alcoholic and non-alcoholic) and serves over 2 million members in the U.S. and Canada.  

Our mission at the GSO is to support carrying the message of Alcoholics Anonymous to the still-suffering alcoholic by providing services to A.A. members, groups, and others; publishing and distributing A.A. literature, preserving A.A. history, and sharing A.A.’s collective experience. Not only is our team incredibly mission-driven, but also tremendously supportive of each other as both colleagues and individuals. 

Job Summary

The General Service Office is looking for new Staff Members including a French-speaking Canadian who resides in either the U.S. or Canada and is willing to relocate to New York. **Fluency in English and excellent English writing skills are required**

The Staff Member is responsible for work that is specific to each of our 12 service desks, rotating to a new office and assignment every two years. Assignments include Treatment/Accessibilities/Remote Communities, Conference, Cooperation with the Professional Community, Corrections, Group Services, International, International Convention, Literature, Nominating, Public Information, Regional Forums and Staff Coordinator. This is a great opportunity for a member of A.A., with at least six years of continuous sobriety, who has strong writing and communication skills and has a good understanding of our service structure to be a “special worker” and join us in our mission to help the still suffering alcoholic.

Duties & Responsibilities

  • Maintain ongoing communication with A.A. members on all aspects of recovery and service. 
  • Represent the General Service Office at A.A. functions throughout the U.S. and Canada.
  • Provide primary staff resources and support for the General Service Board and the annual General Service Conference.
  • Participate as secretary to trustee and Conference committees as well as a resource and guide to these committees, such as researching and creating extensive background material.
  • Participate in the weekly Staff Meeting, monthly All Staff Meeting, and additional intra-office committees as needed.
  • Coordinate and oversee varied projects such as public relations for an International Convention for 50,000 attendees, triennial survey of A.A. Fellowship, exhibits at national professional meetings, videos and literature for Fellowship as needed.

Required Skills & Abilities

  • A minimum of six years’ continuous sobriety is required.
  • Familiarity with A.A.'s Twelve Traditions and Concepts, the A.A. Service Structure and the role of the A.A. World Services, AA Grapevine, the General Service Office and the A.A. General Service Board.
  • Excellent written communication skills to explain and report with clarity the general program of Alcoholics Anonymous; the A.A. service structure; A.A.'s Steps, Traditions, principles; and to respond to inquiries regarding specific GSO assignments.
  • Superior verbal communications skills and ability to communicate with clarity, diplomacy and tact with colleagues, high level professionals in several fields, government, and other agencies.
  • Strong sense of accountability and humility. 
  • Strong ability to write and make successful presentations to outside professionals and A.A. members in various settings, both in person and virtual.
  • Proficient  in Microsoft Office (Excel, Word, PowerPoint), Teams, Calendar management, and comfortable getting quickly up to speed on new digital platforms. 
  • Ability to multi-task, organize, create, and maintain assignment-related documents and files.
  • Flexibility required by biannual rotation to new assignments and ability to learn quickly and bring creative thinking and vision to new assignments.
  • Ability to travel  throughout the U.S. and Canada 15% of the time.
  • French and/or Spanish speaking is a plus.

Pay & Benefits 

This is a salaried, exempt position with annual pay starting at $100,000. We also offer a relocation package and, if necessary, will assist with a work visa for Canadian candidates. 

AAWS offers robust health benefits including majority employer paid medical, dental, and vision, an employer-funded health reimbursement account, long- and short-term disability, and life insurance. We offer generous paid time off including 3 weeks of vacation to start, 10 sick days, personal days, paid company holidays and 1 floating holiday. Additional benefits include a 403(b) plan with employer contribution, tuition reimbursement program, and salary continuation program, all of which are available after 12 months of employment.


This position is in New York City, we currently work a hybrid schedule of 3 days in office and 2 days remote.


Click the “Apply” button below to complete the application and be considered for this position. Along with our application, please include a writing sample answering the following question in three paragraphs:

Why do you want to work at the General Service Office as a GSO Staff Member?

AAWS is committed to the full inclusion of all individuals. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodation. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to or 212-870-3138.

AAWS is committed to maintaining a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.

We look forward to hearing from you!