Job Summary

The Property Manager performs responsibilities related to property oversight and daily operations for an apartment community with over 200 units. This includes managing apartment rentals, move-ins, and lease renewals at the apartment property as well as ensuring the property’s financial, operating, and resident service goals are met.

Responsibilities Include: (but are not limited to)

· Leasing:

o Advanced knowledge of Leasing Practices

o Thorough knowledge of Fair Housing Act

o Advanced Knowledge of Lease Terms and Landlord/Tenant Law

• Advanced Knowledge of Eviction & Collection Processes

· Resident Retention:

o Takes the lead by taking on a proactive approach to customer service and resolving resident complaints

o Acts as a liaison between residents and maintenance staff to ensure maintenance requests are corrected in a timely and professional manner

· Revenue Management:

o Manages the collection of monthly rents and other income

o Monitors delinquency and takes remedial steps to collect through communication and actions

o Understanding of economic impacts of days vacant and turnover

o Understanding of revenue growth through market rent, renewal rent, concessions, upsells, ancillary income

o Understanding of Credit Risk based on applicant qualifying guidelines

o Ability to manage delinquency through outreach effort

o Ability to complete weekly/monthly reports and knowledge of how the information collected is applied when making business decisions

· Marketing:

o Oversees all marketing efforts, monitoring traffic, and pursuing resident leads and opportunities

o Qualifies prospective residents and secures appointments

o Meets prospects and shows apartments in an enthusiastic manner, emphasizing selling points, and creating a sense of urgency

· Leadership:

o Proactively trains, motivates, and supervises all site staff to achieve operational goals

o Demonstrates an advanced ability related to Performance Management; including, but not limited to: celebrating successes, providing corrective action to performance opportunities, holding staff accountable, and communicating goals and deadlines to the team

o Thorough knowledge and the ability to effectively communicate and uphold the policies and procedures of the Company

· Capital Improvement Projects:

o Oversees projects by keeping residents updated and inform and works closely with Maintenance Supervisor

· Property Oversight:

o Regularly inspects the apartment buildings, grounds, and vacant units

o Coordinates with maintenance staff and contractors and vendors to complete repairs

o Completes reports that includes property information such as traffic, occupancy, work orders, vacancy days, capital improvement, property walk through/inspections

· Other duties as assigned

Required Skills and Experience

· Minimum of three (3) years of supervisory experience

· Minimum of four (4) years property management experience or equivalent

· Strong salesmanship skills

· Excellent interpersonal skills and the ability to negotiate, listen and manage prospect/resident relations

· Excellent organizational, planning and multitasking skills

· Advanced knowledge of Microsoft Word, Excel, and Outlook

· Ability to be at work regularly and on time

Must have valid driver’s license & clean driving record

Reliable transportation required

Ability to work weekends or extended hours as required

Other Preferred Skills & Qualifications including but not limited to

· Property Management Software Experience (Timberline, Yardi, Real Page etc.)

Physical Requirements

· Extensive computer and phone work

· Frequent standing, walking and bending, in addition to periods of extensive sitting

· Walking and climbing stairs