POSITION SUMMARY 

Compile data, track/trace shipments to maintain on-time shipment performance, input data into computer system and communicate information to assigned account(s) and web-portals.

Essential Functions: 

• Access voice messaging system(s) to obtain load information from assigned account(s). Input load information into computer system accurately and efficiently. 
• Respond to internal and external requests for the release of information on loads tendered by assigned account(s). 
• Complete daily check calls to assigned account(s) as per account requirements. 
• Compile data and input data into customer(s) web portals.
• Prepare documents, correspondence and maintain spreadsheets used for invoicing and settlement verification. 
• Read incoming email correspondence to ascertain nature of the business request from assigned accounts. 
• Accept and process loads via EDI. 
• Compile data from records to prepare periodic reports as needed for assigned accounts and for tracing purposes. 
• Work with other Logistics Account Managers to ensure successful execution of freight moves.
• Compose letters or responses in reply to correspondence concerning such items as damage claims, settlement questions, load information, billing information, delinquent accounts, incorrect billing, unsatisfactory service, etc. as needed in a professional manner. Communicate such with immediate supervisor. 
• Maintain files and control records to show correspondence activities. 
• Comply with company policy and procedures. 

POSITION QUALIFICATIONS

Competency Statement(s)

• Accuracy - Ability to perform work accurately and thoroughly.
• Attendance - Consistently reports to work as required and completes normal work hours.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Reliability - The trait of being dependable and trustworthy.

SKILLS & ABILITIES 

Education : High School Graduate or General Education Degree (GED)

Experience : Six months to one year related experience