Since 1969, OCR has been local and physician-owned with strong ties to the community. With a talented, hardworking and friendly staff, we all work toward the common goal of serving the residents of CO, WY, and NE with specialty-focused care. We are experiencing tremendous growth and are looking to add talented people to our team in all of our locations!
The Unit Assistant provides clerical support to the Post Anesthesia Care Unit (PACU) nursing staff and provides daily departmental operational support.
Employees must abide by all applicable accrediting body requirements including but not limited to sensitivity to cultural diversity, patient care, patient’s rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
To perform this job successfully, an individual must have the education and experience identified below and be able to perform each essential duty and responsibility satisfactorily, either with or without a reasonable accommodation. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements
Essential Duties and Responsibilities
- Provides a friendly, safe, timely, and quality driven environment responsive to the needs of the customers.
- Demonstrates courtesy, respect and accepts responsibility for personal actions and reactions; practices open, constructive, positive communication.
- Demonstrates accountability and responsiveness to the needs of the patient and staff.
- Fosters an environment of mutual respect with special concern for confidentiality and the privacy of others.
- Answer phones, takes messages and transfer calls as necessary; directs visitors and answers visitor/family questions.
- Preps and organizes charts for pre-op visits, calls, and chart checks.
- Organizes daily work into order of priority.
- Makes copies of necessary paperwork.
- Other duties as assigned.
Education and Experience
- High School Diploma or equivalent, required.
- Two years’ experience as a medical secretary or in a similar setting preferred.
- Demonstrated experience with Microsoft Office Suite or related software, ability to quickly learn medical software and similar computer applications.
Certificates, Licenses, Registrations
Basic Life Support (BLS) certification preferred.
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting.
- Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
- Teamwork - Balances team and individual responsibilities; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Reasoning and Problem Solving - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; identifies complex problems and reviews related information to develop and evaluate options and implement solutions.
- Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.
Independence of Action
Work is closely monitored by supervisor/manager; detailed instructions and procedures are generally provided.
This job has no supervisory responsibilities.
Position requires acceptable motor vehicle driving history, valid and free from restrictions, and must have a valid driver’s license and appropriate vehicle insurance coverage. Ability to travel between all OCR locations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions: “occasionally” means up to one-third of working time, “regularly” means between half and two-thirds of working time, and “frequently” means two-thirds and more of working time.)
- The work environment is a typical medical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
- While performing the duties of this job, the employee is occasionally required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 12 hours per day. The employee frequently is required to talk or hear up to 12 hours per day. The employee is frequently required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl up to 12 hours a day.
- The employee may occasionally lift and/or move up to 50 pounds and should do so in a sound and safe manner. The employee will occasionally assist patients in turning; will occasionally assist patient in arising from exam table; will occasionally push wheelchair patients; and occasionally assists patients in arising from and returning to wheelchair or bed.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Medical, Dental, Vision coverage
- Life and AD&D Insurance
- Short Term and Long Term Disability Insurance
- Retirement savings and profit sharing plan participation
- Employee Assistance Program
- Continuing Medical Education (depending on position)
- Paid Time Off
*Benefit eligibility is dependent on employment status, and a waiting period may apply.
Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.