Director of Programs - Community Health Corps
Detroit, MI Community Health Corps
Job Type
Reporting to the Executive Director and working in conjunction with the Director of Operations, the primary responsibility of the Director of Programs is to work closely with the Executive Director as a senior leader for planning strategy, maintaining departmental and community-based partnerships, securing funding opportunities and other senior leader responsibilities. The Director of Programs must have experience in senior level roles, including experience working with C-suite executives, political and community leaders and leading in a fast-paced work environment while displaying elite problem-solving skills in complex situations.  



· Assist the Executive Director as a strategic thought leader in developing and implementing the CHC’s systems change, and resident engagement strategy based on the Mayor’s Office vision/ guidance. 

· Based on the City of Detroit – Mayor’s Office, Detroit at Work, City of Detroit Group Executive of Jobs and Economy and the CHC Executive Director’s strategy and vision provide conceptual direction for case management services, resource navigation services, community outreach efforts, and programmatic performance measures.

· As determined by the Executive Director attend Mayor’s Office, City Council, Detroit at Work Board, and other high-level stakeholder meetings and represent CHC in the absence of the Executive Director as needed.

· Develop high-level programmatic strategies that improve and streamline service deliver workflows, engagement with residents and case management outcomes for households served. 

· Maintain a working knowledge of emerging and best practice strategies that assist with removing broad-scope barriers experienced by vulnerable residents with significant need.

· With the assistance of the Project Administrator develop and effectively direct programmatic activities ensuring that restorative case management methodologies are utilized consistently by program staff members.

· Monitor the quality and success of all aspects of the CHC program service delivery operations.

· Monitor program dashboards and other data sources to ensure that programmatic outcomes and contractual goals are on track and create corrective action plans for goal/outcome areas that need improvement. 

· Problem-solve for barriers using quantitative and qualitative data to articulate the needs and propose organizational solutions.

· Utilize program data and dashboards to determine best practices as well as needed service delivery and/or process improvements.

· Compile and present programmatic information for grant reporting, quarterly performance reports and stakeholder updates.

· Supervise the Project Administrator and co-create professional/leadership development strategies for Program Managers and other CHC staff members. 

· Schedule and attend divisional, organization-wide, and other team related meetings to ensure information sharing and to assist with other organizational initiatives.

· Instill a sense of accountability among staff members by demonstrating effective oversight of the service delivery functions of CHC. 

· Evaluate program policies and procedures to ensure correctly align with the program’s current framework and client’s needs.

· Lead departmental updates to program policies, procedures, training manuals, and process/reference guides 

· Cultivate and maintain a work environment of continuous improvement, proactive thinking, and human service delivery innovations.

· Other duties as needed. 

The above functions are intended to describe the general nature and level of work to be performed by the person assigned to this position. They are not intended to be construed as an exhaustive list of all duties and responsibilities of the position. 



· Bachelor’s degree required; Master’s degree strongly preferred

· Experience in non-profit operations management, administrative services, human services, and/or workforce development preferred.

· Exhibit professionalism, diplomacy, and ability to appropriately interact with staff, participants, employers, and local stakeholders while maintaining effective working relationships. 

· Proficient in Microsoft Windows environments, including Outlook, Excel, Word, PowerPoint, Adobe and demonstrated skills in database management and record keeping. 

· Excellent problem-solving, public speaking, listening, and writing skills.

· Supervisory experience, directing both staff and client services.  


The preferred candidate will have experience in a senior level position, including demonstrated experience working with C-suite executives, political and community leaders, funders, and front-line staff.

· Excellent attention to detail and follow through.

· Demonstrated excellence in verbal, written, and interpersonal communication skill.

· Ability to lead projects and oversee preparation of final reports.

· Proven ability to create partnerships and influence senior executives across multiple sectors.

· Ability to work autonomously in a fast-paced environment.

· Excellent project management skills.

· Outstanding ability to work effectively in teams of diverse people and organizations.

· Ability to develop plans that increase staff skill set, competencies, and performance.

· Highly self-motivated and self-directed.

· Understanding of the rules and regulations governing eligibility and grants for all categorical aid programs.

· Experience with, and understand of, the principles and practices of public administration, program planning, and evaluation.

· Experience with conducting, leading, and evaluating community needs assessments.

· Demonstrated leadership in human service policy analysis and program development.


Valid State of Michigan Driver’s License and insured transportation – Position requires some field work 


Background check and drug screen required

The Detroit Employment Solutions Corporation (DESC) is an Equal Opportunity employer committed to enhancing equity, inclusion, and diversity within our organization. DESC actively seeks applications from women, persons of color, veterans, individuals with disabilities, and other underrepresented groups.