Senior Operations Specialist
United States, IA Operations

OpenLoop is looking for a Senior Operations Specialist to join our HQ team in Des Moines, Iowa. This role will be a member of the Operations Team, collaborating closely with the Chief Operating Officer.

About the Role

Responsibilities include, but are not limited to:

  • Analyzes, develops and configures business processes and data structures
  • Translates business objectives and requirements into functional and system specifications
  • Creates and generates detailed project documentation
  • Interacts with internal clients to understand their business needs and requirements
  • Coordinates with implementation team to develop and refine logistics
  • Assists and supports the design and development of required interfaces and enhancements
  • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
  • Plan, manage and maintain executive calendar(s)
  • Set agendas, prepare presentations, take minutes, and note action items
  • Keep office operations clean, organized, and running smoothly
  • Create positive, welcoming, and inclusive environment for employees & guests
  • Provide bridge for smooth cross-company communications from top-down
  • Other projects / duties as assigned for overall benefit to the organization

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to competitive salaries, this role includes:

  • Unlimited PTO
  • Medical, Dental and Vision
  • 401K Program
  • Flexible Schedule and Hybrid Office
  • The chance to change the future of medicine

Sound like a good fit? We’d love to meet you.

  • Bachelor’s degree preferred, or equivalent experience required
  • 5+ years of professional experience delivering and managing healthcare operational initiatives
  • Must have strong organizational skills to synthesize findings into actionable insights
  • Punctual and polished, with a can-do attitude
  • Excellent interpersonal and relationship building skills
  • High tolerance for ambiguity
  • Customer service driven with the ability to anticipate their needs
  • Ability to multitask and work with minimal supervision
  • Experience working in healthcare software a plus
Salary Description